Customer Service Representative
2 months ago
About the Role
We're Victaulic, a leading global manufacturer of mechanical piping systems. With over 5,500 employees and 55 international facilities, we help customers succeed in the construction industry. Our innovative products and design services enable customers to engineer confidence into their builds.
Key Responsibilities
- Provide professional responses to product and order inquiries for primary accounts and other contacts.
- Enhance customer relationship management internally and externally.
- Handle all aspects of order processing and service activities to ensure accurate and timely customer support.
- Assist customers in selecting suitable products, identify sales opportunities, and direct leads to the appropriate Sales representative.
- Perform quotation and order entry, address inquiries through established procedures, and billing issues for primary accounts and others as needed.
- Analyze and resolve customer requests using established procedures.
- Report unresolved issues, potential sales leads, and system deficiencies to the Supervisor, Sales Representative, or Sales Management.
- Maintain up-to-date documentation and files following established procedures and policies.
About You
- You have a minimum Bachelor's degree and a first experience in a similar role is preferred.
- You have a positive attitude, stress resilience, and patience even in challenging situations.
- You are customer-oriented, reliable, and self-motivated, demonstrating a strong sense of ownership.
- You have excellent communication skills in English.
What We Offer
- An attractive remuneration package.
- Personal growth through a well-defined career path offering annual progression opportunities.
- Extensive training and guidance.
- A positive team atmosphere where working, learning, and caring go hand in hand.
- Facilitated team-building and after-work activities.
- An inspiring global work environment where you can collaborate with teams across the globe and diverse backgrounds.
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