Customer Service Representative

4 weeks ago


Stevenage, Hertfordshire, United Kingdom Leeds Building Society Full time

About the Role

We are seeking a Customer Service Representative to join our team at Leeds Building Society. As a key member of our branch team, you will provide exceptional customer service, assisting with all branch-based products and services.

You will be responsible for opening savings accounts for customers looking to invest for a fixed term or save for an important event. You will also make follow-up calls and take incoming calls to discuss available products and services.

Additionally, you will complete daily administrative tasks such as booking appointments, scanning, letter writing, and ensuring customer records are accurate and up-to-date.

Key Responsibilities

  • Deliver exceptional customer service
  • Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
  • Resilient and able to handle challenging customer situations
  • Passion and drive to achieve good customer outcomes
  • Previous experience working with Microsoft Office or in-house computer packages
  • Ideal education to GCSE level including Maths and English


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