Luxury Retail Store Manager
3 days ago
Company Overview
Frasers Group is a leading luxury retailer, specialising in contemporary men's, women's and kids designer clothing, footwear and accessories. Our brand portfolio includes world-renowned brands such as Gucci, Saint Laurent, Valentino, Stone Island and Moncler.
Our rapid growth has seen us open stores in many of the UK's major cities, including Liverpool, Manchester, Birmingham and Sheffield. We are now seeking a highly skilled and experienced Store Manager to join our team at our new luxury flagship store in Leeds.
The Opportunity
As a Store Manager at Frasers Group, you will be responsible for directing part of our luxury division, which includes Flannels, Frasers, Cruise, Van Mildert and 18 Montrose. You will oversee a large team of managers in our newest luxury flagship store and be responsible for ensuring that business initiatives are met with positivity and pace, while controlling and delivering across the board for store operations, customer service, budget control, people and product.
Key Responsibilities
- Oversee store operations and ensure stores deliver to expectation on all KPIs
- Observe store performance and hold managers accountable for underperformance, providing support and feedback for improvements
- Use business communication tools to oversee completion of tasks and ensure your team understand all key functions
- Challenging and communicating improvements to store operations
- Ensure wage controls are met on a weekly basis, ensuring store team resolve any issues quickly and effectively
- Oversee compliance with processing of payroll and exceptions, ensuring you resolve issues and problem-solve effectively
- Drive excellent performance on wage controls through detailed analysis and floor-based observations
- Coach store team to work within time frames set by the business and guide them with realistic expectations
- Understand business and customer expectation and ensure this is executed to exceptional standards
- Observe service and use knowledge to coach managers on how to improve
- Understand product features and benefits and coach the team on how to deliver a broad understanding to teams
- Drive KPI targets and motivate team to deliver results
- Analyse data and communicate with teams for improvement
- Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
- Coach and guide team on how to interpret merchandising guidelines to the sales floor and strong commerciality and efficiency
- Identify internal and external talent and use development opportunities and performance management processes to drive exceptional performance
- Be self-driven in own personal development
- Plan for development and create clear succession plans for each store to encourage next generation and support business growth
- Create an environment that encourages and rewards performance fairly and equitably
- Be a brand ambassador for the Flannels brand both in and out of the workplace
- Inspire the workforce and act as a role model to others
- Develop, coach and motivate your team of Managers to achieve success, holding them accountable where appropriate
- Develop strong relationships with store teams, senior managers, brand partners and external stakeholders
Requirements
- Proven experience leading a large team in a fast-paced, multi-department environment is essential
- Minimum 3 years of experience within luxury and premium retail at a senior management level
- Vast knowledge and passion of luxury retail including building brand relationships
- A background that will not only prove you know how to increase sales and profits, control costs and stock loss, but also that you've managed senior managers
- Proven track record of internal progression and development
- Must be able to work well under pressure and to strict deadlines
- Able to work a flexible schedule based on the company needs
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