Customer Experience Lead

3 weeks ago


Liverpool, Liverpool, United Kingdom Compliance Chain Limited Full time

About the Role

Compliance Chain Limited is seeking a highly motivated Academic Projects Manager to join their team. As a key member of the CC team, you will be responsible for managing projects from start to finish, ensuring that every project is completed to the highest standard.

Key Responsibilities

  • Confirm orders with customers in a comprehensive and accurate manner.
  • Manage installation and groundwork schedules in line with customer requirements.
  • Create and issue Works Orders and update relevant departments accordingly.
  • Handle aftermarket/warranty customer schedules and resolve customer queries professionally.

Requirements

  • Minimum 5 years' experience in project management and customer care service.
  • Excellent organizational and problem-solving skills.
  • Good knowledge of basic software packages.

Salary and Benefits

We offer a competitive salary range of £40,000 - £55,000 per annum, depending on experience, plus benefits including health insurance and pension scheme.



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