Hotel Operations Manager

14 hours ago


Borehamwood, Hertfordshire, United Kingdom DoubleTree by Hilton Full time

Hotel Operations Manager

**About the Role**

We are seeking a highly skilled Hotel Operations Manager to join our team at the DoubleTree by Hilton Elstree. As a Night Manager, you will be responsible for leading your team and ensuring that every guest experiences a warm and friendly welcome.

**Key Responsibilities**

* Lead your team and set a great example
* Ensure excellent standards of customer care
* Manage financial awareness and hotel front office systems
* Develop and implement effective time management and leadership skills
* Resolve guest issues and provide excellent customer service

**What We Offer**

* Competitive salary
* Free use of leisure facilities
* Free car parking
* Meals on duty
* Discounted hotel stays
* Excellent opportunities for future career development

**Benefits**

* Company events
* Company pension
* Discounted or free food
* Employee discount
* Gym membership
* On-site parking

**Requirements**

* Financial awareness and understanding of hotel front office systems
* Computer literacy and time management skills
* Ability to work under pressure and lead a team
* Excellent standards of personal presentation and interpersonal skills
* Diplomacy and experience in resolving guest issues
* Flexible attitude to shifts worked and a professional work ethic

**About Us**

The DoubleTree by Hilton Elstree is a 135-bedroom, 4-star standard hotel located in Borehamwood, Hertfordshire. Our facilities include a gymnasium, lounge bar, restaurant, and meeting & event facilities over 11 rooms.



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