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Facilities and Operations Manager
2 months ago
Role: Facilities Administrator (French Speaking)
Salary: £25,000 - £30,000 + Bonus + Benefits
Capstone Property Recruitment is partnering with a leading International Storage Solutions provider to hire a customer-focused Facilities Administrator to be the first point of contact for all property-related requests across the European Estate, as well as supporting the UK estate.
The Facilities Administrator plays a crucial role in supporting store operations colleagues by handling requests from local stakeholders, analyzing and resolving issues remotely or escalating them to Facilities Management colleagues or external contractors.
Key Responsibilities:
- Log all requests onto the Computer-Aided Facilities Management (CAFM) software and provide a unique call reference number to the requester.
- Track all requests from initial contact through to resolution.
- Liaise with all Head Office Departments, stores, and contractors to ensure the smooth and effective operation of the business.
- Monitor and respond to emails received into the Facilities inbox.
- Review CAFM for out-of-hours jobs and assign to contractors via the CAFM portal, including loading estimates, requesting further visits, and following up.
- Monitor the CAFM helpdesk portal to ensure all requests have been input correctly and actioned.
- Upload and amend asset information as held in the helpdesk database.
- Produce ad-hoc reports for the Facilities Manager.
Requirements:
- Fluency in French and English is essential.
- Other European language skills may be advantageous.
- An understanding of Facilities Management would be beneficial.
- Proficient with MS Office tools (Word, Excel, PowerPoint, and Outlook).
