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Night Operations Manager

2 months ago

Borehamwood, Hertfordshire, United Kingdom DoubleTree by Hilton Full time
Job Summary

We are seeking a highly skilled and experienced Night Manager to join our team at the DoubleTree by Hilton Elstree. As a Night Manager, you will be responsible for leading a team of staff and ensuring that every guest experiences a warm and welcoming stay.

Key Responsibilities
  • Lead a team of staff and set a great example of excellent customer care and service standards.
  • Ensure that all guests receive a warm and friendly welcome and that their needs are met.
  • Manage the front office operations, including check-in, check-out, and room assignments.
  • Monitor and control the hotel's financial performance, including revenue and expenses.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and excellent guest experience.
Requirements
  • Proven experience in a hotel management role, preferably in a similar position.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong financial management skills, with the ability to analyze and interpret financial data.
  • Ability to work under pressure and make sound decisions in a fast-paced environment.
  • Excellent customer service skills, with the ability to handle guest complaints and issues.
  • Flexibility to work a variety of shifts, including nights, weekends, and holidays.
What We Offer
  • A competitive salary and benefits package.
  • Free use of our leisure facilities, including the gym and pool.
  • Free car parking and meals on duty.
  • Discounted hotel stays and travel opportunities.
  • Opportunities for career development and advancement.