Customer Service Representative

1 week ago


Motherwell, United Kingdom Lidl Full time
About the Role

We are seeking a highly motivated and organized Customer Care Advisor to join our team on a part-time basis. As a Customer Care Advisor, you will be responsible for delivering outstanding customer service and ensuring that all customer enquiries are treated with the greatest possible care.

Key Responsibilities
  • Deliver exceptional customer service and resolve customer complaints in a timely and professional manner.
  • Answer customer calls and respond to written contacts in a friendly and efficient manner.
  • Deal effectively and efficiently with all manner of enquiries and complaints relating to our products and services.
  • Work towards individual targets to achieve department goals and contribute to the success of the team.
  • Liaise with internal departments across the business to ensure seamless communication and collaboration.
Requirements
  • Significant customer service experience in a fast-paced environment is beneficial.
  • Excellent verbal and written communication skills.
  • Passionate, positive, and confident in all that you do.
  • Competent knowledge of Microsoft Office, including Excel, Outlook, and Teams.
  • Strong attention to detail and high level of quality awareness.
  • Reliable and conscientious team player.
  • Strong multi-tasking and time management skills.
What We Offer
  • 30 days' holiday (pro rata).
  • 10% in-store discount.
  • Enhanced family leave.
  • Pension scheme.
  • Plus, more of the perks you deserve.


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