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Customer Service Representative

2 months ago

Motherwell, North Lanarkshire, United Kingdom Dalziel Park Hotel Full time

About the Role

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Dalziel Park Hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.

Key Responsibilities

  • Guest Services
    • Welcome and greet guests, responding to their inquiries and resolving any issues in a professional and courteous manner.
    • Assist with check-in and check-out processes, ensuring accuracy and efficiency.
    • Provide information and recommendations on hotel amenities, services, and local attractions.
  • Administrative Tasks
    • Manage and maintain accurate records, including guest information and hotel operations.
    • Process payments, handle cash and credit transactions, and maintain a secure and organized cash handling system.
    • Perform various administrative tasks, such as data entry, filing, and photocopying.
  • Communication and Teamwork
    • Communicate effectively with guests, colleagues, and management to ensure seamless operations.
    • Collaborate with other departments to resolve issues and improve guest satisfaction.

Requirements

  • Experience
    • At least 1 year of prior experience as a customer service representative or front desk associate in a similar setting.
  • Skills
    • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.
    • Highly organized and detail-oriented, with excellent time management and problem-solving skills.
    • Proficient in basic computer software and hardware, including Microsoft Office and hotel management systems.

What We Offer

  • Competitive Compensation
    • A competitive salary, plus tips while on shift.
  • Opportunities for Advancement
    • Opportunities for career growth and professional development within our hotel.
  • Benefits
    • A comprehensive benefits package, including pension scheme and employee discounts.