Operations Director

1 month ago


Middleton, United Kingdom Massage Envy Franchising, LLC Full time

As an Operations Director at Massage Envy Franchising, LLC, you will have the opportunity to lead a team of talented professionals in delivering exceptional customer experiences and driving business growth.

About Us

We are a leading provider of massage therapy services, dedicated to helping people feel their best. Our mission is to make massage accessible to everyone, and we are committed to providing a safe and supportive environment for our clients and employees.

Salary & Benefits

The estimated annual salary for this role is $85,000 - $110,000, depending on experience. In addition to a competitive salary, we offer a range of benefits, including:

  • Generous medical plans
  • Paid time off
  • 40% discount on products
  • Free massage/skincare services monthly
Job Description

This is a dynamic leadership role that requires strong analytical and communication skills. As an Operations Director, you will be responsible for:

  • Developing location managers who understand and can cultivate a culture of coaching, care, support, and equity
  • Partnering with the Operations Director to train new managers on soft skills, business acumen, and metrics
  • Ensuring locations are performing well and have a laser focus on OKRs (Net Active Member Gain, Service Hours, Guests, and Enhancements)
  • Coaching, developing, and retraining underperformers in sales and service expectations
  • Ensuring all locations are current on licensure, training, and documentation

You will also participate in company and regional developer conference calls and weekly operation director calls. We value continuous learning and development, and you will have opportunities to expand your skills and knowledge.

Qualifications

To succeed in this role, you will need:

  • Strong analytical and communication skills
  • Comprehensive understanding of Profit & Loss statements
  • Experience in a multi-unit leadership role (Spa/Sale management preferred)
  • Proficiency in Microsoft Word, Excel, PowerPoint
About the Location

This role is based in Middleton, WI 53562, and you will be responsible for managing a team of professionals in multiple locations. If you are a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we encourage you to apply.



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