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IT Support Apprentice Role

4 weeks ago

Prestwick, United Kingdom QA Full time

About Us: ITW4 is a leading IT solutions company with a combined experience of over 50 years.

We are seeking a motivated individual to join our team as an IT Support Apprentice. This role is perfect for someone who's eager to dive into the world of IT, learn from the best, and make a real impact.

Key Responsibilities:

  • Shadow our engineers both in-house and on client visits.
  • Provide first-line support by answering calls and logging support tickets.
  • Diagnose PC and laptop issues, work on Microsoft 365, networking, WiFi, and telephone systems.
  • Assist in pricing and building custom PC systems.
  • Collaborate with our experienced engineers, admin team, and directors on various tasks.

Requirements:

  • A genuine passion for IT.
  • Enthusiasm and a proactive attitude.
  • Excellent communication skills.
  • A strong work ethic.
  • A driving licence is a plus, but not required.

We are looking for a team player who is excited about learning and growing with us.