Service Operations Manager

3 weeks ago


Coleshill, Warwickshire, United Kingdom Kemp Recruitment Full time
About the Service Manager Role

We are seeking an experienced Service Manager to join our growing team at Kemp Recruitment. As a Service Manager, you will be responsible for the depot's service operation and will report into the depot manager.

Key Responsibilities
  • Maintain high levels of health and safety within the service department environments.
  • Carry out service team 1-2-1 / appraisals to ensure visibility of performance and employee engagement.
  • Manage a team of predominantly field-based engineers as well as a small office-based team.
  • Ensure staff training is carried out in-line with company guidelines as well as employee requirements.
  • Manage engineer productivity, asset upkeep, customer satisfaction, fleet spend/parts authorisations and PM schedules.
Requirements
  • A technical background from within Materials Handling or similar.
  • Organised and driven individual with previous management and leadership experience.
  • Ability to motivate and organise teams and individuals while promoting communication and performance.
  • A focus on customer requirements and expectations with the ability to meet or exceed these from an individual and team perspective.
  • Commercial outlook and mindset which facilitates profitable growth of the service operation and wider depot.
What We Offer
  • Pension plan, Life assurance and annual Holiday entitlement.
  • Opportunity to work for a highly successful company.
  • Competitive salary.

If you are a motivated and experienced Service Manager looking for a new challenge, please reply to this advert with an up-to-date copy of your CV or call Anja at Kemp Recruitment on 0330 440 2323 for further information.



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