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Customer Service Representative
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We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our accounting function, you will play a vital role in responding to customer queries via email and telephone, resolving billing and general account queries, and providing excellent customer service.
Key Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner
- Update internal systems and data entry to ensure accurate and up-to-date information
- Manage and prioritize high volumes of emails and calls to ensure efficient communication
- Produce correspondence to customers as needed and process transactions related to customer payments
- Proven customer service experience, with a strong focus on phone and email communication
- Experience working with customers to resolve billing and payment issues
- Excellent organizational and time management skills, with the ability to work well under pressure
- Competent IT skills, with the ability to learn new systems and software
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply today.
