Support Team Coordinator
3 weeks ago
At Sureserve Group, we are committed to delivering exceptional service to our customers. We believe in fostering a culture of diversity, equality, and inclusion, and providing a supportive environment where every team member can thrive.
Job OverviewThis is an exciting opportunity to work in a dynamic environment where you will be working as part of a team to provide exceptional customer service and support. As the first point of contact for customers, you will be responsible for managing all inbound calls, routing these to the relevant departments using our CRM system.
Key Responsibilities- Manage all inbound calls, routing these to the relevant departments using our CRM system
- Ad-hoc outbound dialing to support business needs
- Manage inbound/outbound calls in line with departmental KPIs
- Deal with emails in a timely manner, follow up and closure
- Support the successful resolution of customer enquiries and complaints orally and written
- Inbound/outbound call center/customer service experience
- Customer journey experience
- Exceptional communication skills with a genuine interest in helping and supporting people
- Organised and efficient with excellent attention to detail
- Proficient Microsoft Outlook, Excel, and Word
- $23,400 per annum
- 37.5 hours per week
- Pension scheme
- Employee Assistance Programme
- 32 days annual leave (inc. statutory bank holidays and Christmas and New Year Closure)
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Support Services Coordinator
3 weeks ago
Bathgate, United Kingdom Sureserve Group Full timeAbout the RoleThis is an exciting opportunity to join our team as a Support Services Coordinator. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring that all customer inquiries are resolved efficiently and effectively.Key Responsibilities:Manage incoming customer calls and emailsRespond to...
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Customer Support Services Coordinator
3 weeks ago
Bathgate, West Lothian, United Kingdom Sureserve Group Full timeCustomer Support Services CoordinatorWe are seeking a skilled and experienced Customer Support Services Coordinator to join our team. As the first point of contact for customers, you will be responsible for providing exceptional customer service, resolving queries, and ensuring that our clients receive the highest level of support.The ideal candidate will...
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Project Coordinator
6 months ago
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Courier Services Coordinator
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Project Coordinator
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Wellbeing Coordinator
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Wellbeing Coordinator
2 months ago
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Logistics Coordinator
1 week ago
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Court Coordinator
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Logistics Coordinator
3 weeks ago
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Senior Project Coordinator
6 days ago
Bathgate, United Kingdom Disability Solutions Full timeCatalent is a global, high growth, public company and leading partner for the pharmaceutical industry in the development and manufacturing of the new treatments for patients worldwide. Your talents, ideas, and passion is essential to our mission: to help people live better, healthier lives.Catalent Clinical Supply Services are looking for a Project...
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Construction Project Coordinator
3 weeks ago
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Activities Coordinator
6 months ago
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Activities Coordinator
6 months ago
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Senior Operations Coordinator
4 weeks ago
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Transport Coordinator
3 weeks ago
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Preproduction Coordinator
3 months ago
Bathgate, United Kingdom Catalent Full timeCatalent is currently recruiting for a Preproduction Coordinator to join our Bathgate team. With nearly 25 years of experience, our Bathgate location in Scotland, UK is an integral part of Catalent’s European clinical supply services network. We are looking for a candidate with a keen eye for detail and excellent written and verbal skills to join the...
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Batch Record Coordinator
6 months ago
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Batch Record Coordinator
6 months ago
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Equipment Maintenance Coordinator
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