Customer Support Services Coordinator

4 days ago


Bathgate, West Lothian, United Kingdom Sureserve Group Full time
Customer Support Services Coordinator

We are seeking a skilled and experienced Customer Support Services Coordinator to join our team. As the first point of contact for customers, you will be responsible for providing exceptional customer service, resolving queries, and ensuring that our clients receive the highest level of support.

The ideal candidate will have excellent communication skills, a strong understanding of customer service principles, and experience in a call center or similar environment. You will work closely with our team to ensure that all customer interactions are handled professionally and efficiently.

This is an exciting opportunity for a motivated and customer-focused individual to join our team and contribute to our mission of delivering outstanding customer service. We offer a competitive salary of £23,400 per annum, 37.5 hours per week, and a comprehensive benefits package, including an employer-contributed pension scheme, employee assistance program, and generous annual leave allowance.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and other channels
  • Resolve customer queries and complaints in a timely and professional manner
  • Work collaboratively with the team to achieve departmental KPIs
  • Develop and maintain accurate records of customer interactions
  • Identify opportunities for process improvement and suggest solutions to enhance customer experience

Requirements:

  • Excellent communication and interpersonal skills
  • Experience in a call center or customer-facing role
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment
  • Proficient in Microsoft Office applications

What We Offer:

  • Competitive salary: £23,400 per annum
  • 37.5 hours per week
  • Employer-contributed pension scheme
  • Employee assistance program
  • Generous annual leave allowance (32 days + statutory bank holidays)
  • Innovation Station rewards employees for ideas that improve processes
  • Enhanced maternity and paternity leave
  • Family-friendly benefits, including enhanced family benefits plus


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