Court Coordinator

**Job Description**:
An exciting opportunity has opened for a Court Coordinator in Bathgate. If you have a passion for delivering outstanding housing management services and can meet the demands of a dynamic environment, we want to hear from you.

**Job Title**:Temporary Court Coordinator
**Location**:EH48
**Pay Rate**:£15.52 per hour
**Hours**:17.5 hours per week (Monday to Friday, 9 am - 12:30 pm)
**Role Length**:Temporary

**Key Responsibilities**:

- Deliver housing management services in compliance with policy and procedure, ensuring high customer service levels and adherence to Health and Safety regulations, KPIs, SLAs, and legislative requirements.- Manage low-level anti-social behaviour within the Court, escalating complex cases when needed.- Assist with rent queries to support Income Maximization initiatives.- Conduct new tenancy sign-ups and related administration to minimize void loss.- Lead, develop, and motivate onsite Court Staff, ensuring high standards of work and customer service.- Promote the Court and Services, showcasing flats and facilities to achieve full occupancy.- Maintain awareness of housing requirements, advising on potential tenancy changes to minimize void loss and maintain accurate records.- Monitor and report Estate Inspection of the court within agreed timescales.- Undertake customer care visits for new tenants, escalating concerns promptly.- Deliver fire alarms, legionnaire testing, and fire drills to ensure Health and Safety compliance.- Maintain HR and IT systems, ensuring accurate information storage in line with legislation.- Record and handle petty cash, payments, and banking requirements transparently.**Essential Requirements**:

- Significant experience in delivering customer-focused services.- IT literacy with proficiency in MS Office Applications.- Line Management experience.- Awareness of GDPR requirements and Health and Safety and security requirements with the ability to maintain records.- Advance, diverse communication skills.- Ability to chair meetings within the court.- Ability to build relationships and work independently or as part of a team.- Motivated to provide a high level of service.A basic disclosure is required for this role.