Customer Service Director

7 days ago


Treforest Industrial Estate, United Kingdom Astutis Full time

Astutis is part of Wilmington plc and we are seeking an experienced Customer Service Director to join our Senior Leadership Team. In this key role, you will be responsible for leading the strategic improvement of customer service across the business, ensuring successful delivery of all customer communications and services while achieving Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

The ideal candidate will have excellent leadership skills, be able to work in a fast-paced environment, and have experience in driving operational excellence. You will be responsible for developing and implementing strategies to improve customer satisfaction and ensure that all customer communications and services meet the required standards.

Job Purpose, Tasks and Responsibilities:

  • Reporting directly to the Managing Director, you will be responsible for leading the strategic improvement of customer service across the business.
  • You will develop and implement strategies to improve customer satisfaction and ensure that all customer communications and services meet the required standards.
  • You will be responsible for leading teams to drive operational excellence and achieving business objectives.

Benefits:

  • A competitive salary of £48,000 per annum, based on experience.
  • A range of benefits, including performance-related bonus, life assurance, additional holiday purchase, health cash plan, subsidised gym memberships, cycle to work scheme, discount vouchers, and access to wellbeing resources.


  • Treforest Industrial Estate, United Kingdom Brook Street Full time

    **Administrative Support Position:**We are seeking an experienced Business Support Officer to provide high-quality administrative support to our Executive Director at BROOK STREET.Key Responsibilities::Manage the Executive Director's diary, ensuring seamless coordination of appointments and meetings.Prepare and submit regular reports, highlighting key...

  • Dwp Executive Officer

    6 months ago


    Treforest, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 325118**Salary**: - £29,500- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- EO National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Part-time, Part Year**Number of jobs available**: -...


  • Elgin Industrial Estate, United Kingdom Toolstation Full time

    **About the Role:**We are seeking a Customer Experience Ambassador to join our team in Swindon Dunbeath. As a key member of our store team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our customers.**Key Responsibilities:**Provide outstanding customer service, ensuring every customer leaves the...


  • Paradise Industrial Estate, United Kingdom Next Full time

    Job Overview:We are seeking a highly motivated and experienced Sales and Service Leader to join our team as a Store Manager. As a Store Manager, you will be responsible for leading and inspiring a high-performing team to achieve sales, drive efficiencies, and meet performance targets. This involves creating an atmosphere where delivering amazing service,...

  • Service Engineer

    1 month ago


    Kingstown Industrial Estate, United Kingdom Carrier Full time

    Country: United KingdomLocation: Carrier Rentals Carlisle, Peterfield Road, Kingstown Ind Estate, Carlisle, Cumbria, CA3 0EYSLD PUMPS & POWER is one of the UK's leading suppliers of pumps and generator rental equipment, providing the highest quality service 365 days a year 24/7 through 13 strategically located depots across the UK. SLD Pumps & Power is also...

  • Apprentice Service

    6 months ago


    Gremista Industrial Estate, United Kingdom Toyota Full time

    “Left School, or are you looking for your next challenge? Ready to join the largest car company in the world?” Does this sound like you? We are looking for ambitious individuals with: Excellent communication skills – listening is as important as talking in our industry Curiosity – a desire to learn about our customers, our products, and our...


  • Airfield Industrial Estate, United Kingdom Pilgrims Europe Full time

    Company OverviewPilgrim's Europe is a leading company committed to delivering high-quality products to its customers. As we expand at Ashbourne, maintaining the highest standards of food safety and quality is at the core of everything we do.


  • Paradise Industrial Estate, United Kingdom Next Full time

    About the Company:Next is a leading UK-based retail company that offers amazing benefits to its employees. As a Store Manager, you will be part of an area team reporting to the Area Manager, playing a key role in the growth and success of the brand. You will be responsible for leading and inspiring a high-performing team to achieve sales, drive efficiencies,...


  • Treforest, United Kingdom Breedon Group plc Full time

    **Description**: Love customer service and working with people but looking for something a bit different? Enjoy a busy, hands-on environment? If so, we have just the role for you! If you have existing experience or knowledge of the concrete industry, great, however for us that’s not the be all and end all! At Breedon, we pride ourselves on our excellent...


  • Treforest, United Kingdom GB-Sol Limited Full time

    This company is growing and seeks ambitious graduates and administrators who are interested in delivering excellent customer service in a technically challenging market. The initial role would be to handle incoming enquiries from prospective customers and their architects, with potential for progression to other core business areas such as regulation,...

  • Fitter

    6 months ago


    Treforest, United Kingdom Vp plc Full time

    Job Introduction This job is primarily depot based Monday to Friday, but some onsite and weekend working may be required depending on customer needs. We need an extra Fitter who is willing to gain a PTS and have some weekend availability as it is an essential part of our business. **Key Responsibilities** Day to day you'll carry out equipment repairs and...

  • Office Administrator

    6 months ago


    Treforest, United Kingdom Deao Ltd Full time

    Our company is currently recruiting a full time Office Administrator to join our growing team. We are looking for a hardworking, reliable individual to join our team in Trefforest office. This role is a great opportunity for someone with administration, Sales, customer service, book keeping and E-commerce experience who wishes to progress in to a more senior...

  • Office Administrator

    7 months ago


    Treforest, United Kingdom Deao Ltd Full time

    Our company is currently recruiting a full time Office Administrator to join our growing team. We are looking for a hardworking, reliable individual to join our team in Trefforest office. This role is a great opportunity for someone with administration Sales, customer service and E-commerce experience who wishes to progress in to a more senior role. **The...


  • Airfield Industrial Estate, United Kingdom CV-Library Full time

    This client is a leading global provider of innovative material handling solutions. With a focus on electric tugs and automation, they empower industries to enhance productivity and safety. Their cutting-edge products are used by businesses worldwide to streamline and improve workplace efficiency. With global operations in the UK, USA, France and Germany...


  • Airfield Industrial Estate, United Kingdom CV-Library Full time

    Are you currently a Field Service Engineer or Maintenance Specialist of material handling products and someone who would like to switch to a helpdesk-based role? Perhaps you want to cease working unsociable shifts and focus on a standard Monday to Friday working week in the office? If so, we are seeking a skilled and customer-focused electrically biased...


  • Wakefield Industrial Estate, United Kingdom Card Factory Full time

    About the PositionCard Factory is seeking a Retail IT Solutions Expert to join our Store Technology team. As a Retail IT Solutions Expert, you will be responsible for providing technical support and driving solutions to ensure the smooth operation of our store technology.Key Responsibilities* Collaborate with the Service Team to track and resolve technical...

  • Store Assistant

    6 months ago


    Elgin Industrial Estate, United Kingdom Toolstation Full time

    What you'll do Store Assistant in Swindon Dunbeath 20 hours per week You'll be the face of Toolstation, making a fantastic first impression, building long-lasting relationships and going above and beyond to make our customers happy. This isn’t your average retail role. It’s much more than just a store job. Of course, you’ll serve customers, but...


  • Kingstown Industrial Estate, United Kingdom Carrier Full time

    OverviewSLD Pumps & Power, a leading supplier of pumps and generator rental equipment in the UK, is seeking a skilled Equipment Maintenance Specialist to join our team at our depot in Carlisle. As a key member of our workshop team, you will be responsible for servicing and repairing our equipment to ensure optimal performance and customer satisfaction.About...

  • Team Manager

    2 months ago


    Paradise Industrial Estate, United Kingdom Next Full time

    Based at our Hemel Hempstead Service Centre 40.25 hours per week Wed/Thur-Sat 2000-0800 Up to £17.15 per hour + 11% London Weighting and comprehensive benefits Life at Next A competitive salary along with company bonus scheme and contributory pension Uncapped Paid overtime 28 days holiday increasing with length of service Uniform clothing...

  • Leisure Team Member

    6 months ago


    Paradise Industrial Estate, United Kingdom Warner Leisure Hotels Full time

    Hourlyrate: Up to £11.94 dependent on age. We have a fantastic opportunity for aLeisure Team Member at Cricket St Thomas Hotel. Thebenefits of working with us Potential live-in available Free use of gym and leisure facilities Free or 60% discounted food onsite Access to numerous discounts and offers with many national brands and retailers. ...