Electrical Product Support Engineer

2 weeks ago

Airfield Industrial Estate, United Kingdom CV-Library Full time

Are you currently a Field Service Engineer or Maintenance Specialist of material handling products and someone who would like to switch to a helpdesk-based role? Perhaps you want to cease working unsociable shifts and focus on a standard Monday to Friday working week in the office?
If so, we are seeking a skilled and customer-focused electrically biased Product Support Engineer to join our Client’s team. You will be responsible for providing exceptional technical support to their global customers and service partners both over the phone and via email. You will troubleshoot product issues, solve customer problems and ensure full customer satisfaction. You will work closely with engineering, production, and sales teams to deliver practical solutions and improve product performance.
Our client is a leading global provider of innovative material handling solutions. With a focus on electric tugs and automation, they empower industries to enhance productivity and safety. Their cutting-edge products are used by businesses worldwide to streamline and improve workplace efficiency. With their global operations in the UK, USA, France and Germany and their extended network of dealers and territory managers, they have an exciting future ahead, so you might want to take a closer look.
Electrical Product Support Engineer Role:
• Provide timely technical support to customers, addressing inquiries, diagnosing issues, and offering solutions for our products and systems.
• Troubleshoot and resolve technical issues both remotely and onsite when necessary.
• Document technical issues and resolutions, contributing to our knowledge base for ongoing improvement.
• Assist with installation, configuration, and maintenance of company products.
• Collaborate with internal teams to escalate and resolve complex issues and contribute to product improvements.
• Deliver product training to customers and service partners to ensure proper usage and performance.
• Maintain a high level of customer satisfaction by following up on issues and providing regular status updates.
Electrical Product Support Engineer Requirements:
• Proven background in electronics, electronic engineering/design, and controls.
• Experience in wireless systems is desirable.
• Solid understanding of engineering principles, maintenance and repair of machinery and electrical diagnostics.
• Excellent planning, organising, decision making and problem-solving skills.
• Reliable, flexible and proactive individual with good time management and the ability to work autonomously.
• Excellent communication, interpersonal, negotiation and influencing skills.
• Proficient in using Microsoft Office and other relevant software.
Benefits:
• Competitive salary and benefits package.
• Bonus paid for any work completed/calls logged outside of core hours on a rota basis.
• Opportunity for career development within a dynamic and innovative company.
• Collaborative and inclusive work environment.
• Access to ongoing training and development opportunities.
Applications:
**VISA Sponsorship is NOT available for this role**
This vacancy is only available to Candidates with relevant experience as detailed in the job description. Due to volume of applications, we are unable to respond to applicants who do not possess the required skills and experience. Recent Graduates who do not have the required level of industry experience need not apply.
Candidates must be authorised to work in the country where this role is located BEFORE making an application

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