Reporting and Documentation Lead

1 day ago


Salisbury, Wiltshire, United Kingdom Hortor Full time
Hortor: Key Role in IT Service Management

Compensation Package: Up to £62,000 per annum (dependent on experience) + benefits

About the Job

We are seeking a highly skilled Reporting and Documentation Lead to join our team at Hortor. In this key role, you will be responsible for the development, maintenance, and continuous improvement of our IT service catalogue.

Collaboration with various stakeholders and service owners is essential to ensure that the catalogue meets the needs of our business units and customers.

This position requires strong organisational and project management skills to manage multiple priorities and deliverables.

Key Responsibilities
  • Service Catalogue Development: Design, develop, and implement a comprehensive IT service catalogue that meets the needs of our business units and customers.
  • Stakeholder Collaboration: Work closely with IT service owners, business units, and other stakeholders to gather requirements and ensure the catalogue aligns with their needs.
  • Service Documentation: Ensure the accurate and up-to-date documentation of all services, including service descriptions, SLAs, and any other related materials.
  • Continuous Improvement: Regularly review and enhance the service catalogue to improve its usability and relevance to users.
  • Training and Support: Provide training and support to users, ensuring they understand how to access and utilise the service catalogue effectively.
  • Reporting and Metrics: Develop and maintain reporting tools and metrics to assess the effectiveness and usage of the service catalogue.
Requirements
  • Service Catalogue Management Tools: Experience using tools for managing service catalogues and related documentation.
  • ITIL Framework & Service Management: Strong understanding of ITIL principles and service management best practices.
  • Communication & Interpersonal Skills: Excellent communication and interpersonal skills to work collaboratively with cross-functional teams and engage with various stakeholders.
  • Project Management: Strong organisational and project management skills to manage multiple priorities and deliverables.
  • IT Service Management Tools: Proficiency in IT service management tools and software.


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