Corporate Case Handler
6 days ago
Company Overview:
JB Leitch Ltd is an established Legal 500 commercial law firm based in Liverpool, specialising in legal services for the property management sector. Our excellence is recognised nationally, and we act for corporate clients across England and Wales.
Job Description:
- Manage a portfolio of cases to optimise income for corporate clients
- Handle telephone calls and resolve queries
- Update information on case management and client systems
- Monitor diary dates and meet deadlines
- Deal with routine incoming correspondence and drafting replies as appropriate
Key Responsibilities:
- Handle calls and correspondence across a portfolio of cases
- Update information on our case management and client systems
- Monitor diary dates and ensure that deadlines are met
- Deal with routine incoming correspondence, drafting replies as appropriate and resolving queries
- Ensure financial transactions are dealt with efficiently and in accordance with agreed procedures
Requirements:
- Previous call/case handling experience in a similar role
- Excellent listening, verbal & written communication skills
- Resilience when dealing with contentious issues
- Ability to plan and prioritise workloads
- Strong IT skills including MS Office
- Organised and able to work effectively within a process-driven environment
- Effectively work within a team
Benefits:
The estimated salary for this role is around £30,000-£40,000 per annum, depending on experience. Benefits include a competitive package and a superb office environment in the heart of Liverpool.
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