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Operations and Workforce Planning Analyst

2 months ago

Hounslow, Greater London, United Kingdom ABM UK Full time
About the Role

We are seeking a highly skilled Workforce Planning and Analytics Specialist to join our team at ABM UK. As a key member of our workforce planning function, you will play a critical role in ensuring the strategic goals of our organization are met through effective demand and supply modeling, capacity planning, and collaboration.

Key Responsibilities
  • Develop and maintain long-term, mid-range, and short-term demand and labor plans to ensure alignment with strategic goals and maximize operational efficiencies.
  • Support business decisions by preparing timely and accurate demand plans, with a focus on improving the customer experience and operational performance.
  • Apply advanced statistical methodologies to analyze data and provide meaningful insights to inform business decisions.
  • Design and implement best-fit rosters to meet operational needs and ensure adequate staffing levels.
  • Manage the workforce management system to ensure accuracy and compliance with company policies.
  • Conduct research and analysis to identify opportunities for process improvement and implement new methods and techniques.
  • Lead projects to drive process improvement and implement best practices across the organization.
  • Communicate effectively with internal and external stakeholders to ensure high-quality and timely completion of work requests.
Requirements
  • Strong analytical and problem-solving skills with the ability to apply advanced statistical methodologies.
  • Excellent communication and interpersonal skills with the ability to work effectively with internal and external stakeholders.
  • Proven experience in workforce planning and analytics, with a focus on demand and supply modeling, capacity planning, and collaboration.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Strong business acumen with a focus on operational performance and customer experience.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development in a dynamic and fast-paced environment.
  • A collaborative and supportive team culture with a focus on employee well-being and engagement.