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Brand Services Coordinator

2 months ago

Hitchin, Hertfordshire, United Kingdom Modern Networks Ltd Full time
Lead the Way in Managed Services

Modern Networks Ltd is seeking a seasoned professional to lead our Managed Services division. As the Head of Managed Services, you will be responsible for driving operational excellence, ensuring client satisfaction, and driving business growth.

Key Responsibilities:
  • Develop and implement the strategic direction for the Managed Services division in alignment with the company's goals.
  • Identify growth opportunities within existing accounts and potential new markets for managed services.
  • Drive innovation within the Managed Services portfolio to maintain a competitive edge.
  • Ensure the effective and efficient delivery of managed services to clients, meeting or exceeding SLAs.
  • Oversee the management and resolution of complex service delivery issues.
  • Implement best practices and continuous improvement initiatives to optimize service delivery processes.
  • Conduct regular client reviews and performance reporting to ensure transparency and trust.
  • Ensure compliance with industry standards, regulations, and company policies within the Managed Services division.
  • Identify and mitigate risks associated with service delivery, implementing appropriate controls and contingency plans.
Requirements:
  • Deep understanding of ICT services, including cloud computing, networking, cybersecurity, and IT infrastructure within a Managed Services Environment.
  • Proficiency in ITIL (Information Technology Infrastructure Library) frameworks and service management best practices.
  • Familiarity with service management tools and platforms.
  • Experience in budgeting, financial planning, and P&L management.
Why Choose Modern Networks Ltd?

We offer a dynamic and collaborative work environment, opportunities for advancement, and the chance to work on leading-edge IT projects within the property management sector.