Technical Support Professional
7 days ago
Company Overview
">Black Fox Solutions is a leading provider of domestic ventilation solutions, partnering with industry leaders to deliver innovative products and services.
Salary & Benefits
">The successful candidate can expect a competitive salary of £26,000, plus additional benefits such as progression opportunities, professional development, and a Christmas bonus.
Job Description
">We are seeking an experienced Technical Support Administrator to join our team. The ideal candidate will be the first point of contact for customer queries, working closely with the sales team to resolve issues efficiently.
Key Responsibilities:
">- ">
- Providing timely updates to customers via email and phone">
- Investigating on-site issues to ensure prompt resolution">
- Updating CRM systems to maintain accurate records">
- Collaborating with the sales team to meet customer needs">
Requirements
">To succeed in this role, you will need:
Essential Skills:
">- ">
- Experience in technical support or help desk environments">
- Strong understanding of ventilation systems (ideally)">
- Excellent IT skills">
- A proactive, flexible, and adaptable attitude">
What We Offer
">In addition to a competitive salary, we offer a range of benefits to support your career growth and well-being.
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