Customer Service Technician

2 days ago


Larne, United Kingdom Black Fox Solutions Full time
About This Role: We are seeking a talented Customer Service Technician to join our team at Black Fox Solutions. As a key member of our technical support team, you will provide exceptional customer service, work closely with the sales team, and update CRM systems.

Key Responsibilities:
  • Responding to customer queries in a timely and professional manner
  • Investigating on-site issues and resolving them efficiently
  • Providing regular updates to customers via email and phone

Requirements:
  • Relevant degree-level qualification (ideally)
  • Proven experience in technical support or help desk roles
  • Excellent IT skills and understanding of ventilation systems

What We Offer: In addition to a competitive salary of £26,000, we offer a range of benefits, including progression opportunities, professional development, and a Christmas bonus.

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