Customer Service Advocate
4 weeks ago
Job Title: Technical Support Administrator
">Location: Larne
">Salary: £26,000
">About the Role
">We're seeking an experienced Technical Support Administrator to join our team in Larne. As the primary point of contact for customer queries, you'll work closely with the sales team to resolve issues efficiently and provide exceptional customer service.
Key Responsibilities:
">- ">
- Providing timely updates to customers via email and phone">
- Investigating on-site issues to ensure prompt resolution">
- Updating CRM systems to maintain accurate records">
- Collaborating with the sales team to meet customer needs">
Requirements
">To succeed in this role, you'll need:
Essential Skills:
">- ">
- Experience in technical support or help desk environments">
- Strong understanding of ventilation systems (ideally)">
- Excellent IT skills">
- A proactive, flexible, and adaptable attitude">
What We Offer
">In addition to a competitive salary, we offer a range of benefits to support your career growth and well-being.
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