Customer Experience Advisor S1 Everyday Banking
7 days ago
Customer Experience Advisor | S1 | Everyday Banking | Larne
Country: United Kingdom
**WHAT YOU WILL BE DOING**
**Join our community**
**We are currently recruiting a full time permanent role, our full-time starting salary of £21,200 is made up of a base salary of £19,500, up to £1,200 discretionary performance related bonus, plus £500 flexible benefits allowance.**
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.
You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
**The difference you’ll make.**
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
**What you’ll bring.**
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK (please see details below)
**It would also be nice for you to have.**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
**What else you need to know.**
In a full-time Branch based role, you’ll be working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm.
The role is based in the Larne Branch.
If you are successful in reaching interview stage, your interview will be conducted remotely via Zoom.
**Everyday Inclusion.**
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
**How we’ll reward you.**
In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary of £19,500 plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
**Right to work in the UK.**
**What to do next.**
If this sounds like a role you’re interested in, then please apply.
-
Larne, United Kingdom Santander Full timeCustomer Experience Advisor | S1 | Everyday Banking | Larne Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** **We are currently recruiting for 12 **month fixed term **contract part time position 21 **working hours **with a starting salary of £19,500 pro rata.** For our customers, you’ll be more than just the friendly face and...
-
Customer Advisor
5 days ago
Larne, United Kingdom Boots Full time**Customer Advisor**: Larne, Main Street Permanent Part-time **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that’s a great...
-
Customer Service
2 days ago
Larne, United Kingdom RedDot Full time**Hello!** We are looking for a number of **Customer Service Advisors **to join our team on a **permanent** basis - (**_Fully paid training_**_ provided)_ **Start dates** throughout **September** **Location**:Your house + Belfast City Centre **Pay Rate**:£9.90 PH **WFH**:1-3 days once key performance metrics have been met **Job description** You will...
-
Call Centre Advisor
1 week ago
Larne, United Kingdom RedDot Full timeCall Centre Advisor - **£150** monthly bonus scheme - **£10.14 **PH - **Special benefits package**: - **Permanent **position - Free gift for sucessfull Call Centre Advisors _(worth over _**_£1,000_**_)_ - Belfast City Centre location - Shifts between **8AM** and **6.30PM** **The Call Centre Advisor Role** - You will be part of a lively and energetic...
-
Customer Advisor
21 hours ago
Larne, United Kingdom Boots Full timeJob Reference: 189525BR Larne, Main Street Permanent Part-time **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that’s a great...
-
Customer Service Agent
5 days ago
Larne, United Kingdom RedDot Full time**The benefits.** - **Hybrid remote **Customer Service position once **8-week training period** is completed in **Belfast**: - **Permanent**: - A competitive staring salary of **£20,592**: - On site facilities - free coffee & tea - Monthly incentives, prizes and vouchers - A **company pension** scheme - **21 days’ holiday** - increasing 1 day per year...
-
Retail Sales
5 days ago
Larne, United Kingdom RedDot Full timeWe are looking for ambitious and motivated individuals to join our Retail Sales team based in Belfast City centre. Fully paid training will be provided throughout Shift patterns between **8AM **and **6PM** **What we’re offering**: - A salary of **£10.14 **per hour - Work no later than **6.30PM**: - A monthly bonus scheme between **£100 - £250,**...
-
Customs Administrator
7 days ago
Larne, United Kingdom Brook Street Full timeBrook Street is working with our client in Larne to recruit a Customs Coordinator Main Duties Request customs clearance documents from customers prior to cargo arrival. Complete Customs entries on internal system and submit to HMRC Raise customer files, collecting and completing all documentation prior to release and/or delivery of consignment. Secure...
-
Kfc Team Leader
7 months ago
Larne, United Kingdom EG Group Full time**Role**: KFC Team Leader **Location**: Larne, BT40 1AH **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group EG Group recruiting on behalf of YUM! Brands. At KFC, everyone gets a seat at our table. We feed our people’s potential - to be their best...
-
Customer Service Technician
2 weeks ago
Larne, United Kingdom Black Fox Solutions Full timeAbout This Role: We are seeking a talented Customer Service Technician to join our team at Black Fox Solutions. As a key member of our technical support team, you will provide exceptional customer service, work closely with the sales team, and update CRM systems.Key Responsibilities:Responding to customer queries in a timely and professional...
-
Customer Delivery Driver
7 months ago
Larne, United Kingdom ASDA Full timeJob Advert To be employed in this role you must have held a full driving licence for at least one year, and be able to drive a 3.5 ton automatic van. You must also have no more than six points on your licence and pass a basic level safeguarding check. **Are you looking for a flexible role in a fast-paced environment? Do you love working as part of a team...
-
Customer Service Advocate
3 weeks ago
Larne, United Kingdom Black Fox Solutions Full timeJob Title: Technical Support Administrator">Location: Larne">Salary: £26,000">About the Role">We're seeking an experienced Technical Support Administrator to join our team in Larne. As the primary point of contact for customer queries, you'll work closely with the sales team to resolve issues efficiently and provide exceptional customer service.Key...
-
Customer Service Associate
3 weeks ago
Larne, United Kingdom ASDA Full timeWorking as a Service Colleague at ASDA offers you the opportunity to be part of a dynamic and fast-paced retail environment. With our operation running 24 hours a day, 7 days a week, we provide a wide range of shift patterns that can fit around your lifestyle.We're looking for flexible individuals who are available to work late and weekend shifts. As a...
-
Customer Service Assistant
7 days ago
Larne, United Kingdom B&M Full time**B&M Retail are currently recruiting for Customer Service Assistants to join our team in **Laharna Retail Park, Larne!** **These are **permanent, **part-time positions** with **12 **hours a week **guaranteed**.** We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We...
-
B2b Customer Services Agent
7 months ago
Larne, United Kingdom DP World Full timeP&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade. A household name for over 180 years, P&O Ferries have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea & Irish Sea and we employ almost 2000 people. **P&O...
-
Housekeeping Attendant
3 weeks ago
Larne, United Kingdom Hastings Hotels Full timeAbout Hastings HotelsHastings Hotels is a family-owned, luxury hotel group based in Northern Ireland. We value our people, who provide excellent experiences for our guests.Our hotels are located in various parts of the country, each with its unique character and charm. As a member of our housekeeping team, you will have the opportunity to work with our...
-
Customer Services Agent
7 days ago
Larne, United Kingdom P&O Ferries Full time**The role** We are currently looking for a full time permanent Customer Service Agent in our Freight Sales and Planning Team to plan and process unaccompanied and driver accompanied bookings on our Irish Sea Services based in Larne. You will be working as part of abusy team that will be delivering exemplary customer service whilst maximising revenue and...
-
Customer Services Agent
7 days ago
Larne, United Kingdom P&O Ferries Full time**The role** We are currently looking for a full time permanent Customer Service Agent in our Freight Sales and Planning Team to plan and process unaccompanied and driver accompanied bookings on our Irish Sea Services based in Larne. You will be working as part of a busy team that will be delivering exemplary customer service whilst maximising revenue and...
-
Customer Services Agent
6 days ago
Larne, United Kingdom P&O Ferries Full time**The role** We are currently looking for a full time permanent Customer Service Agent in our Freight Sales and Planning Team to plan and process unaccompanied and driver accompanied bookings on our Irish Sea Services based in Larne. You will be working as part of abusy team that will be delivering exemplary customer service whilst maximising revenue and...
-
Tesco Colleague
7 months ago
Larne, United Kingdom Tesco Full timeAbout the role It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 7.5) we have opportunities for this too and would still love to hear from you. The table shows the periods of time in the week we’d like you to be available to work - the availability...