Customer Services Agent
1 week ago
**The role**
We are currently looking for a full time permanent Customer Service Agent in our Freight Sales and Planning Team to plan and process unaccompanied and driver accompanied bookings on our Irish Sea Services based in Larne. You will be working as part of a busy team that will be delivering exemplary customer service whilst maximising revenue and filling our sailings to the highest degree.
You will deal with all types of cargo including hazardous, abnormal loads and livestock as well as corresponding with customers on a daily basis confirming bookings and taking any additional requirements as well.
**The person**
To be successful in this role it is essential that you have the following skills:
- Previous customer services experience ideally within a shipping / transport environment
- Accurate and quick keyboard skills
- Excellent knowledge of the Microsoft Office suite
- Good telephone manner
- Be a self-motivated problem solver
At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.
When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or neurodiversity.
If you are interested in this role please click on the link below to apply.
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