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Customer Service Director
2 months ago
Job Title: Customer Service Director
Job Summary:
Crest Recruitment is seeking a highly skilled and experienced Customer Service Director to join our team. As a key member of our organization, you will be responsible for leading our customer care team and ensuring that our customers receive exceptional service.
Key Responsibilities:
- Lead and manage the customer care team to ensure that customer service standards are met and exceeded.
- Develop and implement customer service strategies to improve customer satisfaction and loyalty.
- Collaborate with cross-functional teams to ensure that customer needs are met and exceeded.
- Monitor and analyze customer feedback to identify areas for improvement.
- Develop and implement training programs to ensure that customer care team members have the skills and knowledge needed to provide exceptional customer service.
Requirements:
- Proven experience in customer service leadership roles.
- Strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Strong leadership and management skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
