Support Services Coordinator

2 weeks ago

South East, United Kingdom Architectural Decorators Ltd Full time
Are you an exceptional communicator? Do you excel in delivering outstanding customer service? Are you seeking a fulfilling work-life balance? If you are looking for a rewarding career opportunity, this position may be the perfect fit for you.

About Us

Architectural Decorators Ltd has been a respected name in the refurbishment sector, providing comprehensive building maintenance solutions primarily to public sector clients.

Our organization prides itself on fostering a collaborative team environment, consistently demonstrating our capability to compete effectively within the construction industry.

Position Overview

We are currently seeking multiple Customer Support Representatives to join our dynamic project teams in various locations.

Main Responsibilities
  • Drafting correspondence to address matters such as access issues, project delays, modifications, and problem resolution.
  • Managing resident inquiries and complaints through various communication channels.
  • Collecting key performance indicators upon project completion and documenting results.
  • Coordinating appointments for staff and subcontractors as needed.
  • Establishing positive relationships with residents.
Essential Qualifications
  • Valid driving license is mandatory.
  • Proven experience in face-to-face customer service.
  • Strong verbal and written communication skills.
  • Ability to adapt to the needs of residents.
  • Excellent organizational and time management abilities.
  • Basic proficiency in IT.
Compensation and Benefits
  • Salary range: £24,000 to £30,000.
  • Working hours: Monday to Friday, 8 am to 5 pm (1-hour lunch break).

Additional benefits include:

  • 21 days of annual leave plus bank holidays and a Christmas closure.
  • Birthday leave.
  • Company-provided uniform, personal protective equipment, work phone, and iPad.
Additional Information
  • A DBS check will be conducted at the company's expense.
  • Eligibility to work in the UK is required.
  • Six-month probationary period applies.
  • An aptitude test will be part of the interview process.

All applications will be evaluated in accordance with Equal Opportunities and Data Protection Regulations.

Job Types:
Full-time, Permanent
Benefits:
  • Referral program.
  • Sick pay.
  • Company vehicle and fuel card or car allowance.
  • Company mobile phone.
  • Company laptop/iPad.
Schedule:
  • Monday to Friday.
  • No weekend work.
License/Certification:
  • Driving License (required).
Work Location:
Mobile position.

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