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Healthcare Reception Coordinator
2 months ago
Position Overview
Beaumont Park Medical Group is a well-established healthcare facility dedicated to providing exceptional patient care. We are committed to fostering a supportive atmosphere for both our patients and staff.
We are currently seeking a full-time [ Hours] team member to enhance our Reception and Administrative Team.
This is an exciting opportunity to be part of our journey as we prepare to transition to a newly constructed facility in the near future.
Our operational hours are from 8am to 6pm, Monday through Friday.
Key Responsibilities
Appointment Management - Oversee and organize patient appointments utilizing our clinical management system.
Call Handling - Manage incoming communications, addressing patient queries, providing necessary information, and routing calls to the appropriate personnel.
Administrative Support - Execute various administrative functions, including updating patient files, managing documentation, and processing prescription requests.
Communication Facilitation - Act as a bridge between patients, healthcare professionals, and clinical staff, ensuring effective and clear communication.
Issue Resolution - Proactively address and resolve patient concerns and inquiries in a courteous and timely manner.
About Our Organization
Beaumont Park Medical Group serves a diverse patient population, supported by a dedicated team of healthcare professionals, including GP Partners, Advanced Practitioners, Nursing Staff, and various allied health professionals.
Our reception and administrative teams play a crucial role in delivering high-quality service, as evidenced by our positive feedback in patient satisfaction surveys.
We are part of a broader healthcare network and are committed to providing training opportunities for future healthcare professionals.
Job Duties
Responsibilities include:
The responsibilities of the Reception and Administration team members may encompass the following tasks, which may be adjusted as needed based on operational demands:
- Opening and securing practice premises while adhering to safety protocols.
- Monitoring and managing the appointment scheduling system.
- Processing requests for appointments, visits, and consultations, ensuring proper routing to healthcare providers.
- Handling incoming and outgoing correspondence.
- Taking messages and relaying information as necessary.
- Organizing and retrieving documentation.
- Managing prescription requests in accordance with established guidelines.
- Entering and processing data in compliance with practice procedures.
- Engaging with patients and other healthcare team members as required.
- Maintaining cleanliness and organization in consulting areas.
- Providing clerical support to practice staff as needed, including data entry and document management.
- Managing clinical waste appropriately.
- Ensuring the reception area is tidy and welcoming.
Candidate Profile
Required Experience
- Previous experience in a receptionist or administrative role.
Preferred Experience
- Background in primary care settings.
- Familiarity with healthcare reception duties.
- Knowledge of clinical management systems.
- Proficiency in Microsoft Word and Excel.
Educational Qualifications
Required
- GCSEs in English and Maths at grades A to C.
