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Medical Receptionist

2 months ago

Whitley Bay, North Tyneside, United Kingdom Monkseaton Medical Centre Full time

About the Role

We are seeking an experienced Medical Receptionist to join our team at Monkseaton Medical Centre. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.

Key Responsibilities

  • Provide excellent customer service to patients and visitors, responding to queries and resolving issues in a timely and professional manner.
  • Manage patient appointments, including scheduling, cancellations, and rescheduling.
  • Process patient payments and handle cash transactions.
  • Maintain accurate and up-to-date patient records, including demographic and medical information.
  • Coordinate with healthcare professionals to ensure smooth patient flow and efficient use of resources.
  • Perform administrative tasks, such as data entry, filing, and photocopying.
  • Participate in quality improvement initiatives to enhance patient care and satisfaction.

Requirements

  • GCSE grade A to C in English and Maths.
  • Excellent customer service skills and ability to work in a fast-paced environment.
  • Experience working in a healthcare setting, preferably in a GP practice.
  • Knowledge of SystmOne computer system or similar.
  • Ability to work independently and as part of a team.
  • Good communication and interpersonal skills.

What We Offer

As a Medical Receptionist at Monkseaton Medical Centre, you will have the opportunity to work in a dynamic and supportive team environment. We offer competitive pay, comprehensive training, and opportunities for professional development.