Complaints Contract Administrator
3 hours ago
Sureserve Group is seeking a skilled Complaints Contract Administrator to join our team in Liverpool. As a key member of our administration team, you will provide frontline support and outstanding customer service for our social housing and public sector clients.
Key Responsibilities:- Provide excellent customer service to residents and clients
- Answering telephones and emails from customers and clients, booking appointments, dealing with queries
- Managing email inboxes and online webchat services, responding appropriately
- Scheduling engineers for both planned works and responsive repairs
- Chasing up incomplete jobs and rescheduling when appropriate
- Dealing with problems and complaints and escalating when necessary
- General administration and other duties as required
- Employee wellbeing programme
- Increasing holidays based on length of service
- Enhanced Maternity & Paternity Packages
- Cycle to Work Scheme
- Employee Voice Forum
- Social activities for all of our teams
Applicants will be required to undergo right to work and DBS checks as part of our employment procedures.
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Complaints Resolution Specialist
3 weeks ago
Liverpool, Liverpool, United Kingdom Sellick Partnership Full timeJob DescriptionJob Title: Complaints CoordinatorJob Type: Full-time, 37 hours per weekHourly Rate: £18.00 per hourContract Type: Temporary ongoing contractWorking Hours: Hybrid working is available (1 day per week in office)About the Role:We are seeking a skilled Complaints Coordinator to join our team at Sellick Partnership. The successful candidate will...
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Complaints Resolution Administrator
1 month ago
Liverpool, Liverpool, United Kingdom Equiniti Full timeManagement LevelBusiness Division: RISE divisionBusiness Function / Department: Access Resolutions and Complaints Hub (ARCH)Job Title: ARCH AdministratorReporting to: Team ManagerAccess Resolutions and Complaints Hub AdministratorPosition OverviewEquiniti stands as a prominent global provider of shareholder, pension, remediation, and credit technology...
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Complaints Resolution Administrator
1 month ago
Liverpool, Liverpool, United Kingdom Equiniti Full timeManagement LevelBusiness Division: RISE divisionBusiness Function / Department: Access Resolutions and Complaints Hub (ARCH)Job Title: ARCH AdministratorReporting to: Team ManagerAccess Resolutions and Complaints Hub AdministratorPosition OverviewEquiniti stands as a premier global provider of shareholder, pension, remediation, and credit technology...
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Complaints Resolution Hub Administrator
1 month ago
Liverpool, Liverpool, United Kingdom Equiniti Full timeManagement LevelBusiness Division: RISE divisionBusiness Function / Department: Access Resolutions and Complaints Hub (ARCH)Job Title: ARCH AdministratorReporting to: Team ManagerPosition OverviewEquiniti stands as a prominent global provider in shareholder, pension, remediation, and credit technology services. With a workforce exceeding 6000, we cater to 37...
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Complaints Resolution Specialist
2 weeks ago
Liverpool, Liverpool, United Kingdom Sellick Partnership Full time{"title": "Complaints Coordinator Role", "subtitle": "Join our team at Sellick Partnership", "content": "We are seeking a skilled Complaints Coordinator to join our team at Sellick Partnership. As a Complaints Coordinator, you will be responsible for receiving and managing customer complaints, ensuring they are updated periodically with any progress made on...
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Complaints Resolution Specialist
2 weeks ago
Liverpool, Liverpool, United Kingdom Sellick Partnership Full time{"title": "Complaints Coordinator Role", "subtitle": "Join our team at Sellick Partnership", "content": "We are seeking a skilled Complaints Coordinator to join our team at Sellick Partnership. As a Complaints Coordinator, you will be responsible for receiving and managing customer complaints, ensuring they are updated periodically with any progress made on...
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Liverpool, Liverpool, United Kingdom Equiniti Full timeJob Title: Access Resolutions and Complaints Hub AdministratorJob Summary:We are seeking a highly skilled and experienced Complaints Resolution Specialist to join our team at Equiniti. As a Complaints Resolution Specialist, you will be responsible for providing timely and accurate complaint responses, resolving complex complaints from members,...
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Liverpool, Liverpool, United Kingdom Equiniti Full timeJob Title: Access Resolutions and Complaints Hub AdministratorJob Summary:We are seeking a highly skilled and experienced Complaints Resolution Specialist to join our team at Equiniti. As a Complaints Resolution Specialist, you will be responsible for providing timely and accurate complaint responses, resolving complex complaints from members,...
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Complaints Resolution Specialist
2 weeks ago
Liverpool, Liverpool, United Kingdom Sellick Partnership Full timeJob Summary:We are seeking a highly skilled Complaints Coordinator to join our team at Sellick Partnership. As a Complaints Coordinator, you will be responsible for receiving and managing customer complaints, focusing on complaints handling, investigation, and resolution.Key Responsibilities:Investigate complaints on behalf of customers, ensuring timely...
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Complaints Resolution Specialist
2 weeks ago
Liverpool, Liverpool, United Kingdom Sellick Partnership Full timeJob Summary:We are seeking a highly skilled Complaints Coordinator to join our team at Sellick Partnership. As a Complaints Coordinator, you will be responsible for receiving and managing customer complaints, focusing on complaints handling, investigation, and resolution.Key Responsibilities:Investigate complaints on behalf of customers, ensuring timely...
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Complaints Resolution Specialist
3 weeks ago
Liverpool, Liverpool, United Kingdom Sellick Partnership Full timeJob Summary:We are seeking a highly skilled Complaints Coordinator to join our team at Sellick Partnership. As a Complaints Coordinator, you will be responsible for receiving and managing customer complaints, focusing on complaints handling, investigation, and resolution.Key Responsibilities:Investigate complaints on behalf of customers, ensuring timely...
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Customer Complaints Handler
3 weeks ago
Liverpool, Liverpool, United Kingdom Sellick Partnership Full timeJob Summary:Sellick Partnership is seeking a skilled Complaints Coordinator to join our team. As a Complaints Coordinator, you will be responsible for receiving and managing customer complaints, focusing on complaints handling, investigation, and resolution.Key Responsibilities:Investigate complaints on behalf of customers, ensuring timely updates on case...
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Complaints Resolution Specialist
3 weeks ago
Liverpool, Liverpool, United Kingdom Sellick Partnership Full timeJob Summary:We are seeking a highly skilled Complaints Coordinator to join our team at Sellick Partnership. As a Complaints Coordinator, you will be responsible for receiving and managing customer complaints, focusing on complaints handling, investigation, and resolution.Key Responsibilities:Investigate complaints on behalf of customers, ensuring timely...
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Liverpool, Liverpool, United Kingdom Equiniti Full timeJob Title: Access Resolutions and Complaints Hub AdministratorBusiness Function / Department: Access Resolutions and Complaints Hub (ARCH)Job DescriptionAt Equiniti, we are a leading international provider of shareholder, pension, remediation, and credit technology. Our vision is to be the leading global share registrar, offering complementary services to...
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Liverpool, Liverpool, United Kingdom Equiniti Full timeJob Title: Access Resolutions and Complaints Hub AdministratorBusiness Function / Department: Access Resolutions and Complaints Hub (ARCH)Job DescriptionAt Equiniti, we are a leading international provider of shareholder, pension, remediation, and credit technology. Our vision is to be the leading global share registrar, offering complementary services to...
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Complaints Resolution Specialist
7 days ago
Liverpool, Liverpool, United Kingdom Sellick Partnership Full time{"title": "Complaints Coordinator Role", "description": "Job SummaryWe are seeking a skilled Complaints Coordinator to join our team at Sellick Partnership. As a Complaints Coordinator, you will be responsible for receiving and managing customer complaints, ensuring timely and effective resolution.Key ResponsibilitiesInvestigate and resolve customer...
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Complaints Resolution Specialist
7 days ago
Liverpool, Liverpool, United Kingdom Sellick Partnership Full time{"title": "Complaints Coordinator Role", "description": "Job SummaryWe are seeking a skilled Complaints Coordinator to join our team at Sellick Partnership. As a Complaints Coordinator, you will be responsible for receiving and managing customer complaints, ensuring timely and effective resolution.Key ResponsibilitiesInvestigate and resolve customer...
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Complaints Resolution Specialist
7 days ago
Liverpool, Liverpool, United Kingdom Equiniti Full timeJob Title: Complaints AdministratorEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.We are committed to delivering exceptional customer service and resolving complaints in a timely and professional manner. As a Complaints...
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Complaints Resolution Specialist
7 days ago
Liverpool, Liverpool, United Kingdom Equiniti Full timeJob Title: Complaints AdministratorEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.We are committed to delivering exceptional customer service and resolving complaints in a timely and professional manner. As a Complaints...
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Complaint Resolution Specialist
7 days ago
Liverpool, Liverpool, United Kingdom Equiniti Full timeJob SummaryWe are seeking a skilled Complaint Resolution Specialist to join our team at Equiniti. As a key member of our complaints management team, you will play a vital role in providing timely and accurate complaint responses to our stakeholders.Key ResponsibilitiesResolve complaints from various stakeholders, including Members, Representatives,...