Complaints Contract Administrator

3 hours ago


Liverpool, Liverpool, United Kingdom Sureserve Group Full time
Job Title: Complaints Contract Administrator

Sureserve Group is seeking a skilled Complaints Contract Administrator to join our team in Liverpool. As a key member of our administration team, you will provide frontline support and outstanding customer service for our social housing and public sector clients.

Key Responsibilities:
  • Provide excellent customer service to residents and clients
  • Answering telephones and emails from customers and clients, booking appointments, dealing with queries
  • Managing email inboxes and online webchat services, responding appropriately
  • Scheduling engineers for both planned works and responsive repairs
  • Chasing up incomplete jobs and rescheduling when appropriate
  • Dealing with problems and complaints and escalating when necessary
  • General administration and other duties as required
What We Offer:
  • Employee wellbeing programme
  • Increasing holidays based on length of service
  • Enhanced Maternity & Paternity Packages
  • Cycle to Work Scheme
  • Employee Voice Forum
  • Social activities for all of our teams

Applicants will be required to undergo right to work and DBS checks as part of our employment procedures.



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