Customer Complaints Handler
2 weeks ago
Job Summary:
Sellick Partnership is seeking a skilled Complaints Coordinator to join our team. As a Complaints Coordinator, you will be responsible for receiving and managing customer complaints, focusing on complaints handling, investigation, and resolution.
Key Responsibilities:
- Investigate complaints on behalf of customers, ensuring timely updates on case progress
- Acknowledge complaints within established process timescales
- Record complaints effectively on our in-house database
- Monitor and track complaint cases
- Develop customer feedback reports to analyze process improvements
- Perform ad hoc administrative tasks
Requirements:
- Previous experience in complaints handling
- Excellent administration skills
- Previous experience in social housing (preferred)
About Sellick Partnership:
Sellick Partnership is an inclusive and accessible recruitment business. We support applications from candidates of all backgrounds and circumstances. Our advertisements use years' experience, hourly rates, and salary levels as a guide, and we assess applications based on the experience and skills evidenced on the CV.
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