Customer Complaints Handler

2 weeks ago


Liverpool, Liverpool, United Kingdom Sellick Partnership Full time

Job Summary:

Sellick Partnership is seeking a skilled Complaints Coordinator to join our team. As a Complaints Coordinator, you will be responsible for receiving and managing customer complaints, focusing on complaints handling, investigation, and resolution.

Key Responsibilities:

  • Investigate complaints on behalf of customers, ensuring timely updates on case progress
  • Acknowledge complaints within established process timescales
  • Record complaints effectively on our in-house database
  • Monitor and track complaint cases
  • Develop customer feedback reports to analyze process improvements
  • Perform ad hoc administrative tasks

Requirements:

  • Previous experience in complaints handling
  • Excellent administration skills
  • Previous experience in social housing (preferred)

About Sellick Partnership:

Sellick Partnership is an inclusive and accessible recruitment business. We support applications from candidates of all backgrounds and circumstances. Our advertisements use years' experience, hourly rates, and salary levels as a guide, and we assess applications based on the experience and skills evidenced on the CV.



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