Access Resolutions and Complaints Hub Administrator
3 days ago
Job Title: Access Resolutions and Complaints Hub Administrator
Business Function / Department: Access Resolutions and Complaints Hub (ARCH)
Job Description
At Equiniti, we are a leading international provider of shareholder, pension, remediation, and credit technology. Our vision is to be the leading global share registrar, offering complementary services to our client base and our values set the core foundations to our success.
We are TRUSTED to deliver on our commitments, COMMERCIAL in building long-term value, COLLABORATIVE in our approach, and we IMPROVE by continually enhancing our skills and services.
Role Summary
The successful candidate will be responsible for providing timely and accurate complaint responses, resolving high-level complex complaints from Members, Representatives, key Stakeholders, and The Pensions Ombudsman (TPO).
They will also support the ARCH team in providing IDR determinations and fulfilling data requests.
Core Duties/Responsibilities
- Working collaboratively and in partnership with stakeholders using their knowledge and understanding of complaints handling, pensions, and related issues.
- Contribute towards the quality and compliance process, through the checking of casework where appropriate.
- Completion of targeted work and to the required level of accuracy.
- Working well within teams and supporting colleagues.
- Professional communication in both written and oral forms.
- Identify own training needs.
Skills, Capabilities, and Attributes
The successful candidate will demonstrate the following experience, skills, and behaviours:
Essential
- Complaint handling/IDR/SAR experience.
- Numerate, articulate, excellent attention to detail, good grammatical skills, and able to present complex information in plain English.
- Able to persuade and influence others to achieve agreed objectives.
- Experience of dealing with stakeholder groups/external organisations.
- Analytical thinker with an enquiring mind.
Desirable
- Pensions experience.
- A good working knowledge of pensions administration software.
MyCSP Benefits
As a permanent member of the team at MyCSP, you will be rewarded by our company benefits, which include:
- 28 days holiday + Bank Holidays.
- Performance-related bonus.
- Eye Care Vouchers.
- Life Assurance.
- MyCSP Discount - 7.5% off major retailers.
- Annual Dividend.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks, which consist of 5-year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
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Liverpool, Liverpool, United Kingdom Equiniti Full timeJob Title: Access Resolutions and Complaints Hub AdministratorJob Summary:We are seeking a highly skilled and experienced Complaints Resolution Specialist to join our team at Equiniti. As a Complaints Resolution Specialist, you will be responsible for providing timely and accurate complaint responses, resolving complex complaints from members,...
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Liverpool, Liverpool, United Kingdom Equiniti Full timeJob Title: Access Resolutions and Complaints Hub AdministratorJob Summary:We are seeking a highly skilled and experienced Complaints Resolution Specialist to join our team at Equiniti. As a Complaints Resolution Specialist, you will be responsible for providing timely and accurate complaint responses, resolving complex complaints from members,...
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Liverpool, Liverpool, United Kingdom Equiniti Full timeJob Title: Access Resolutions and Complaints Hub AdministratorEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and...
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Liverpool, Liverpool, United Kingdom Equiniti Full timeJob Title: Access Resolutions and Complaints Hub AdministratorEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and...
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