Client Relationship and Operations Lead
4 weeks ago
As a Client Relationship and Operations Lead at Aptia Group, you will play a pivotal role in nurturing robust client partnerships and ensuring exceptional service delivery across both routine operations and strategic initiatives.
Leveraging your expertise in project management, you will focus on delivering results, particularly in the realm of risk mitigation.
This position offers a hybrid work model, allowing you to operate from a designated office as well as remotely. Flexible working arrangements can be accommodated.
Key Responsibilities:
- Manage and oversee a portfolio of key client accounts.
- Supervise daily operational activities and client interactions, guided by established performance metrics.
- Effectively identify and address client requirements, managing potential risks while adhering to established protocols.
- Drive revenue growth within the client portfolio, aligning with internal objectives set by the Client Portfolio Leader.
- Enhance service delivery to meet and surpass operational performance indicators.
- Ensure client satisfaction and retention, minimizing the risk of attrition.
- Optimize operational processes for greater efficiency.
- Oversee financial management and provide essential financial insights for business operations and audits.
- Act as the commercial lead for client engagements, implementing innovative financial and contractual solutions as necessary.
Qualifications:
- Familiarity with the intricacies of pension scheme administration.
- Proven operational or project management capabilities.
- Specialized knowledge in defined benefit schemes.
- Experience collaborating with clients in the third-party administration sector.
- Track record of achieving targets and managing costs to ensure profitability.
- Strong leadership, communication, and interpersonal skills.
- Knowledge of risk mitigation strategies is advantageous but not mandatory.
We look forward to your interest in this opportunity.
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