Senior Client Relationship Manager

3 weeks ago


Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

Position Overview

The Senior Account Manager plays a pivotal role in overseeing and expanding a diverse portfolio of both national and international clients, showcasing a comprehensive understanding of global dynamics and cultural nuances.

Key Responsibilities

  • Gain a thorough insight into client objectives, enabling proactive anticipation of their needs.
  • Deliver exceptional service and support, identifying opportunities for enhancement to boost revenue, minimize attrition, and align with the company's strategic goals.
  • Facilitate the onboarding of new clients, fostering relationships that enhance the company's reputation.
  • Support the sales team with new business initiatives and implementations.
  • Navigate complex business requirements effectively to drive growth.
  • Exhibit awareness of cultural variances, adapting communication styles as necessary across our global operations.
  • Conduct Account Management Reviews, including the development and execution of improvement strategies.
  • Oversee the creation of contracts and service level agreements, including fee assessments and performance monitoring.
  • Provide comprehensive data analysis and reporting.
  • Organize and manage product demonstrations.
  • Maintain and update information within any client management systems utilized by the company.
  • Review and suggest updates to travel policies, ensuring compliance and consultation processes are adhered to.
  • Engage in matrix management, linking clients with the travel department at all organizational levels.
  • Monitor attrition rates in accordance with business KPIs.
  • Represent the company at various events.
  • Commit to ongoing personal development, ensuring exceptional knowledge of market trends, industry standards, and competitor activities.

Candidate Requirements

Essential Qualifications

  • Degree-level education in a relevant field or equivalent experience in account management.
  • Significant experience in account management, particularly with global or multinational clients.
  • Proven track record of working with senior-level decision-makers.
  • Demonstrated expertise in project management.
  • Exceptional interpersonal skills.
  • Strong analytical capabilities with the ability to interpret complex data.
  • Strategic mindset.
  • Extensive proficiency in MS Office applications.

Work Arrangement

This role offers the flexibility of hybrid working arrangements, contingent upon commercial requirements.



  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Position Overview The Senior Account Manager plays a crucial role in overseeing and expanding a diverse portfolio of both national and international clients, showcasing a comprehensive understanding of global business dynamics and cultural nuances. Key Responsibilities Gain a thorough insight into client objectives, fostering the ability to foresee their...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Position Overview The Senior Account Manager plays a pivotal role in overseeing and expanding a diverse portfolio of both national and international clients, showcasing a comprehensive understanding of global dynamics and cultural nuances. Key Responsibilities Gain a thorough insight into client objectives, enabling proactive anticipation of their needs....


  • Clydebank, West Dunbartonshire, United Kingdom Star People Full time

    Position OverviewRegion: West Scotland | Sector: RespiratoryWe are seeking a dedicated professional to join our esteemed Primary Care team at Star People. The ideal candidate will engage with various levels of the healthcare system, focusing on driving business expansion through the formulation and execution of strategic account initiatives within their...


  • Clydebank, West Dunbartonshire, United Kingdom Star People Full time

    Position OverviewRegion: West Scotland | Sector: RespiratoryWe are seeking a dedicated professional to join our esteemed Primary Care division at Star People. The ideal candidate will engage with various levels of the healthcare system, focusing on driving business expansion through the creation and execution of comprehensive strategic account initiatives...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Position OverviewThis role is pivotal in ensuring the financial integrity and regulatory adherence of Northern Marine. The successful candidate will collaborate closely with the Head of Group Financial Compliance and the broader Finance team.Key ResponsibilitiesOversee the Group authorization instructions matrix and conduct an annual assessment.Facilitate...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Position Overview As the Finance Client Reporting Team Leader, you will oversee the vessel administration unit and the finance officers responsible for central vessel operations. Your role will focus on enhancing and automating multi-vessel processes, ensuring the delivery of superior vessel reporting to a key client within a progressive Vessel Management...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Position Overview This role is crucial for ensuring the financial integrity and regulatory adherence of Northern Marine. The successful candidate will provide support to the Head of Group Financial Compliance and collaborate closely with the Finance department. Key Responsibilities Manage the Group authorization instructions matrix and conduct an annual...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    About the RoleNorthern Marine is seeking a highly skilled Senior Travel Consultant to join our team. As a Senior Travel Consultant, you will be responsible for providing exceptional customer service and creating memorable travel experiences for our clients.Key ResponsibilitiesMarine and Offshore Travel Expertise: Utilize your knowledge of marine and offshore...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    About the RoleNorthern Marine is seeking a highly skilled Senior Travel Consultant to join our team. As a Senior Travel Consultant, you will be responsible for providing exceptional customer service and creating memorable travel experiences for our clients.Key ResponsibilitiesMarine and Offshore Travel Expertise: Utilize your knowledge of marine and offshore...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Position OverviewThis role is pivotal in ensuring the financial integrity and regulatory adherence of Northern Marine. The successful candidate will collaborate closely with the Head of Group Financial Compliance and the broader Finance team.Key ResponsibilitiesOversee the Group authorization instructions matrix and conduct an annual assessment.Lead and...

  • Project Manager

    3 days ago


    Clydebank, West Dunbartonshire, United Kingdom Contract Scotland Full time

    Job Opportunity:Project Manager - Infrastructure DevelopmentLocation: ScotlandProject: ASTIOverview:Contract Scotland is seeking an experienced and driven Project Manager to join their team. As a key member of the infrastructure development team, you will oversee the project from inception to completion, ensuring successful outcomes and a high level of...

  • Project Manager

    4 days ago


    Clydebank, West Dunbartonshire, United Kingdom Contract Scotland Full time

    Job Opportunity:Project Manager - Infrastructure DevelopmentLocation: ScotlandProject: ASTIOverview:Contract Scotland is seeking an experienced and driven Project Manager to join their team. As a key member of the infrastructure development team, you will oversee the project from inception to completion, ensuring successful outcomes and a high level of...

  • Project Manager

    4 days ago


    Clydebank, West Dunbartonshire, United Kingdom Contract Scotland Full time

    Job DescriptionProject ManagerJob Summary:We are seeking an experienced and driven Project Manager to join our team at Contract Scotland. As a key member of our project team, you will be responsible for overseeing the project from inception to completion, ensuring successful outcomes and a high level of professionalism.Key Responsibilities:Manage all aspects...

  • Project Manager

    3 days ago


    Clydebank, West Dunbartonshire, United Kingdom Contract Scotland Full time

    Job DescriptionProject ManagerJob Summary:We are seeking an experienced and driven Project Manager to join our team at Contract Scotland. As a key member of our project team, you will be responsible for overseeing the project from inception to completion, ensuring successful outcomes and a high level of professionalism.Key Responsibilities:Manage all aspects...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    About the RoleNorthern Marine is seeking a highly skilled and experienced Finance Team Leader to join our team. As a key member of our Finance department, you will be responsible for managing the vessel administration team and finance officer, ensuring the smooth operation of all central vessel processes.Key ResponsibilitiesManage a team of finance officers...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    About the RoleNorthern Marine is seeking a highly skilled and experienced Finance Team Leader to join our team. As a key member of our Finance department, you will be responsible for managing the vessel administration team and finance officer, ensuring the smooth operation of all central vessel processes.Key ResponsibilitiesManage a team of finance officers...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Position Overview The LPG Operations Superintendent is responsible for ensuring that all Company vessels under their oversight are maintained in a safe and seaworthy condition, adhering to the guidelines and directives provided by the client, the Company's Senior Management, flag state authorities, and classification societies. Key Responsibilities ...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Job DescriptionJob Title: LPG SuperintendentCompany: Northern MarineKey ResponsibilitiesEnsure Vessel Safety and Compliance: Oversee the maintenance of Company vessels to ensure they are safe and seaworthy, adhering to client, senior management, flag state administrations, and classification societies' requirements.Operational Efficiency: Ensure managed...


  • Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

    Job DescriptionJob Title: LPG SuperintendentCompany: Northern MarineKey ResponsibilitiesEnsure Vessel Safety and Compliance: Oversee the maintenance of Company vessels to ensure they are safe and seaworthy, adhering to client, senior management, flag state administrations, and classification societies' requirements.Operational Efficiency: Ensure managed...


  • Clydebank, West Dunbartonshire, United Kingdom Red - Specialist Recruitment Full time

    Job OverviewRed - Specialist Recruitment is seeking a Marine Crew Management Coordinator to join our dynamic team. This role is pivotal in overseeing long-term crew planning and scheduling, ensuring that all personnel possess the necessary qualifications, experience, and competencies for their designated roles. The primary objective is to maintain compliance...