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Administrative Coordinator

2 months ago

Llandudno, Conwy, United Kingdom Betsi Cadwaladr University Health Board Full time

Job Overview

We are seeking a highly organized and efficient individual to join our team as a Team Secretary. As a key member of our administrative team, you will play a crucial role in ensuring the smooth running of our service and providing exceptional support to our patients and staff.

Main Responsibilities

  • Manage your workload with precision and efficiency, using initiative and minimal supervision.
  • Collaborate with our clinical team and other disciplines to contribute to the effectiveness of the service.
  • Provide a warm and welcoming front-of-house reception service to patients and relatives, ensuring confidentiality and tactful professionalism.
  • Communicate basic information to patients and carers with reassurance, sensitivity, and empathy.
  • Liaise with multi-disciplinary staff to provide a point of contact for patients, relatives, and other departments.
  • Support the rheumatology service in delivering care to patients via our telephone advice line, maintaining accurate patient records.
  • Provide accurate and relevant information to callers, using excellent communication and reflective listening skills.

Working for Betsi Cadwaladr University Health Board

We are a leading healthcare organization in Wales, providing a range of services to our community. As a member of our team, you will have the opportunity to work with engaged leadership, promote equality and diversity, and contribute to our 'Proud to Lead' competence framework.