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Customer Experience Technical Support Specialist

2 months ago

StocktononTees, Stockton-on-Tees, United Kingdom Pragmatic Full time
Job Summary

Pragmatic is seeking a highly skilled Technical Support Engineer to join its growing OSAT Operations team. The successful candidate will provide engineering support for on-site and off-site inlay assembly and label conversion processes using various types of reel-to-reel equipment.

Key Responsibilities
  • Provide technical support for inlay assembly and label conversion processes, including troubleshooting and resolving issues.
  • Collaborate with cross-functional teams to implement lean and continuous improvement initiatives.
  • Travel approximately 50% of the time to provide technical support to off-site customer engagements.
  • Assist in qualifying machine upgrades to run Pragmatic products and provide high-quality mentoring and training to staff.
  • Write technical reports, collate, and interpret data to inform business decisions.
Requirements
  • Education: Degree in a related discipline, such as engineering or a related field.
  • Experience: Minimum of three years' relevant experience in a technical support or engineering role.
  • Skills:
    • Knowledge of semiconductor manufacturing and/or microelectronics.
    • Effective communication and interpersonal skills.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
    • Experience with R2R processing, PFMEA, PCP, and OCAP is an advantage.
About Pragmatic

Pragmatic is a fast-growing company that is expanding its operations and seeking talented individuals to join its team. This is an excellent opportunity to join a dynamic and innovative company that is committed to delivering high-quality products and services.