Customer Support Specialist

1 week ago

StocktononTees, Stockton-on-Tees, United Kingdom PIB Group Full time
Job Title: Customer Support Specialist

About the Role:

We are seeking a highly skilled and experienced Customer Support Specialist to join our team at PIB Group. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our policyholders, ensuring that their needs are met and exceeded.

Key Responsibilities:

* Provide excellent customer service and support to policyholders via phone, email, and other communication channels.
* Handle customer inquiries and resolve issues in a timely and professional manner.
* Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
* Maintain accurate records and documentation of customer interactions.
* Identify and report any potential issues or concerns to management.

Requirements:

* 2+ years of experience in a customer-facing role.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
* Strong problem-solving and analytical skills.
* Proficiency in Microsoft Office and other software applications.

What We Offer:

* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and cover letter, to [insert contact information].

PIB Group is an Equal Opportunities Employer:

We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment.

PIB Group is a leading provider of insurance and financial services:

We are dedicated to delivering exceptional customer experiences and building long-term relationships with our policyholders.

Our Values:

* Customer Focus
* Excellence
* Integrity
* Teamwork
* Innovation

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