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Customer Support Specialist

2 months ago

StocktononTees, Stockton-on-Tees, United Kingdom PIB Group Full time
Customer Support Specialist

We are seeking a highly skilled and dedicated Customer Support Specialist to join our team at PIB Group. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide excellent customer service via inbound and outbound communication channels.
  • Manage customer queries and concerns in a timely and professional manner.
  • Process customer requests and updates in a efficient and accurate manner.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Meet or exceed customer satisfaction targets and quality assurance expectations.
Requirements:
  • GCSE in English Language and Maths (or equivalent).
  • Experience in a customer service role, preferably in the insurance industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.