Member Service Representative
2 weeks ago
About State Employees' Credit Union (SECU)
At SECU, we are dedicated to providing exceptional financial services and empowering our members to achieve their financial goals. Our mission is rooted in the people-helping-people philosophy, and we strive to create a positive and supportive work environment for our employees.
Job Summary
As a Member Service Representative, you will be the first point of contact for our valued members, providing friendly and efficient service. You will assist with a wide range of financial transactions, answer inquiries, and guide members through various credit union products and services.
Key Responsibilities
- Warmly greet members and address their needs promptly and professionally.
- Open new membership accounts and process account changes accurately and efficiently.
- Educate members about available financial products and services, tailoring recommendations to their individual requirements.
- Process transactions, including deposits, withdrawals, loan payments, and transfers, ensuring accuracy and security.
- Maintain a thorough understanding of credit union policies and procedures, providing clear and concise information to members.
- Collaborate effectively with team members to ensure seamless service delivery and a positive member experience.
- Contribute to a positive and supportive work environment by fostering teamwork and open communication.
Qualifications
The ideal candidate will possess:
- Excellent customer service skills, with a genuine desire to assist others.
- Strong communication and interpersonal skills, both written and verbal.
- Proficiency in basic computer operations and financial software.
- A commitment to accuracy and attention to detail.
- The ability to work effectively in a fast-paced environment.
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