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Executive Lounge Training Supervisor

2 months ago

Manchester, United Kingdom Aspire Airport Lounges Full time
Position Overview

Are you ready to make a significant impact in the dynamic Travel & Hospitality industry?

If you are passionate about enhancing guest experiences, leading dedicated teams, and enjoy engaging with diverse individuals daily, this role is tailored for you.

At Aspire Executive Lounges, we pride ourselves on over 35 years of award-winning service, being the largest network of executive lounges in Europe, and catering to over 5 million guests globally across 80 lounges, which translates to more than 14,000 guests daily.

Our mission is to provide exceptional customer experiences, elevating the travel journey and fulfilling our commitment to 'the perfect start'.

We are looking for enthusiastic candidates to join our esteemed team of hospitality experts, dedicated to continuously enhancing the Aspire Executive Lounge experience and achieving our goal of becoming the premier lounge provider worldwide.

Role Summary: The Executive Lounge Training Supervisor will report to both the General Manager and the Senior Regional Training Officer, playing a pivotal role in supporting the local lounge team by managing the training functions. This includes conducting classroom-based training for new hires and providing hands-on training in the lounge environment. As a senior leader, you will ensure that every team member exceeds guest expectations by adhering to our training protocols, safety, and hygiene standards. Collaborating with the Lounge Regional Training framework, you will guarantee compliance with all mandatory training requirements and maintain accurate training records.

Key Responsibilities
  • Deliver both theoretical and practical training in alignment with global and local standards.
  • Mentor and develop new and existing staff, offering constructive feedback to enhance performance.
  • Exemplify leadership by serving as a role model and addressing performance issues promptly.
  • Onboard new team members effectively.
  • Continuously assess employee performance to ensure competency in their roles.
  • Uphold company standards and policies diligently.
  • Ensure compliance with training requirements and maintain up-to-date records.
  • Regularly communicate with the Senior Regional Training Officer regarding training needs.
  • Update training databases to reflect compliance accurately.
  • Assist with scheduling and coverage for team leaders as necessary.
  • Provide daily leadership to the lounge team, ensuring adherence to health and safety, quality, customer service, and security standards.
  • Proactively support operations to enhance service delivery, including championing dietary and allergen information.
  • Take personal accountability for delivering consistent high-quality service to minimize incidents and enhance customer satisfaction.
  • Engage and collaborate effectively with team members.
Essential Skills
  • Ability to communicate clearly and effectively with team members regarding company objectives.
  • Proficient in building positive and trusting relationships.
  • Encourage a culture of innovation to foster agility within teams.
  • Promote adaptability and flexibility to manage unforeseen circumstances.
  • Provide feedback on operational performance to uphold service standards.
Performance Indicators
  • Health & Safety Compliance
  • Customer and Employee Satisfaction Metrics
  • Training Compliance Rates
  • Labour Costs and Sales Management
Qualifications
  • Experience in the aviation sector, preferably in an operational capacity.
  • Willingness to work flexible shifts, including days, evenings, nights, weekends, and holidays.
  • Commitment to undertake necessary training qualifications post-appointment.
  • Fluency in spoken and written English; additional languages are advantageous.
  • A strong desire to lead and develop team members.
  • Willingness to travel as required within the lounge network.
The responsibilities outlined are not exhaustive and may evolve based on location and customer needs.

Benefits
  • Complimentary parking during work hours.
  • Industry-recognized food safety training and qualifications.
  • Access to professional development opportunities through the Aspire Hospitality Academy.
  • Comprehensive employee recognition programs.
  • Training for supervisory roles.
  • Free meals and soft drinks during shifts.
  • Uniform provided.
  • Pension scheme with self-contribution options.
  • 24-hour employee assistance program.
  • Discounted retail options available.
  • Discounted access to the Aspire lounge network for family and friends.