Bar Supervisor

5 months ago

Manchester, United Kingdom Hilton Full time

Hilton Manchester Deansgate Hotel, located in the centre of the city is housed in the iconic 47-story Beetham Tower. With stunning views across the Manchester skyline, this modern hotel features 279 spacious rooms with floor-to-ceiling windows, a luxury spa, a contemporary 'Podium' restaurant, and the famous Cloud 23 Sky bar and executive lounge which offers classic cocktails and wonderful views in a stylish and vibrant environment.

The hotel is centrally located and easily accessed by public transport with Deansgate train and tram station just a 2-minute walk from the hotel.

So, what can we offer you as a Bar Supervisor at Hilton Deansgate?
- Salary up to 25K plus Service Charge
- Starting with 28 days of holiday per year inclusive of bank holidays with us your holiday entitlement grows yearly increasing up to a maximum of 33 days with service (Based on a full-time contract)
- The opportunity to experience Hilton Worldwide through employee and friends & family discounted hotel room rates plus 50% food discount
- Free Meals while on duty
- Reward and Recognition, through our employee of the month and engagement initiatives
- Access to our Employee Assistance Program which provides support for mental health, medical concerns, and legal queries
- With discounted Dental cover, we will offer you the opportunity to join our Denplan scheme at a discounted price
- Access to 1000's of exclusive high street discounts on retail and various activities through our benefits portal Hilton Marketplace
- Pension scheme, we have you covered for the future with our auto-enrolment pension scheme

A Bar Supervisor oversees the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

**What will I be doing?**

As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Maintain an effective bar service with an emphasis on high-quality, efficient service
- Check that Guest service standards are set, implemented and monitored, and continuously evaluated
- Set-up of the outlet in accordance with the pre-determined standards of the operation
- Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
- Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understood and applied
- Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
- Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
- Complete all necessary administration in accordance with Company procedures relating to all staff members
- Maximize revenue and increase average spending per person through upselling, high customer service standards, effective training, and motivational techniques

**What are we looking for?**

A Cloud 23 Bar Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- A warm personality, attentive and smartly presentable
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Customer Service experience in a supervisory capacity
- Passion for delivering exceptional levels of Guest service
- A basic level of IT proficiency

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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