Fraud Claims Operations Leader

3 weeks ago

Halifax, Calderdale, United Kingdom Zego Full time

About Zego

At Zego, we recognize that conventional motor insurance can hinder responsible drivers. It often presents complexities, high costs, and fails to reflect actual driving behavior.

Since our inception in 2016, we have been dedicated to transforming this landscape. Our goal at Zego is to provide the most affordable insurance options for conscientious drivers.

Our clientele ranges from van operators and gig economy workers to everyday motorists, and they are central to our mission.

Having successfully sold millions of policies and secured over $200 million in funding, we are just beginning our journey.

Role Overview:

As the Fraud Claims Operations Leader at Zego, you will oversee a team of fraud investigators committed to identifying, probing, and combating fraudulent claims. Your main responsibility will be to manage the daily functions of the team, ensuring that fraud cases are addressed proactively while maintaining a strong emphasis on quality and excellence, alongside a commercial and pragmatic perspective. This position demands exceptional leadership capabilities, a comprehensive understanding of motor insurance and fraud, and the ability to collaborate effectively across various departments.

Key Responsibilities:
  • Team Leadership & Management:
    • Guide, manage, and nurture a team of claims fraud investigators, promoting a culture of excellence and ongoing improvement.
    • Establish clear performance expectations, conduct regular evaluations, and provide continuous coaching and support to team members.
    • Ensure efficient team operations with clearly defined roles, responsibilities, and objectives.
    • Conduct regular one-on-one review sessions with team members, ensuring development plans and priorities are established for continuous improvement through self-learning, including growth and goal setting.
  • Fraud Detection & Investigation:
    • Supervise the identification, investigation, and resolution of potential fraud cases within the claims process.
    • Guarantee thorough investigations of all claims flagged for fraud, with appropriate actions taken to mitigate risks.
    • Review and endorse fraud investigation reports, ensuring accuracy and adherence to company standards.
  • Operational Management:
    • Oversee the daily operations of the claims fraud team, including case assignments, workload distribution, and process optimization.
    • Develop and implement best practices for fraud detection and claims management, ensuring operational efficiency and effectiveness.
    • Monitor key performance indicators (KPIs) to assess team performance and identify areas for enhancement.
  • Collaboration & Communication:
    • Work closely with other departments, including Claims, Underwriting, Legal, Compliance, and Customer Service, to ensure a unified approach to fraud prevention.
    • Engage with external stakeholders, such as panel solicitors, law enforcement, industry organizations, and fraud prevention networks, to bolster fraud detection capabilities.
    • Communicate findings and insights from fraud investigations to senior management and other relevant stakeholders.
  • Training & Development:
    • Identify training needs within the team and provide suitable development opportunities to enhance skills and knowledge.
    • Conduct regular quality audits on claims investigators.
    • Stay informed about the latest trends and techniques in fraud detection and prevention, ensuring the team is updated on relevant developments.

What you'll need to be successful:

  • Experience in motor insurance claims; while fraud experience is advantageous, it is not essential if the candidate can demonstrate a strong operational background.
  • Experience in coaching and mentoring.
  • Strong communication and organizational skills.
  • A mindset focused on continuous improvement.

What's it like to work at Zego?

Being part of Zego is a pivotal career move. Here, individuals reach their full potential and achieve remarkable outcomes.

Our team is spread across the UK and Europe, united by our commitment to excellence. We take pride in our company and culture—a welcoming and inclusive environment where we uplift one another and celebrate our successes daily.

Together, we are raising the bar, delivering outstanding work that creates a meaningful impact. Our people are the cornerstone of our narrative, and everyone contributes to our success. There is ample opportunity for learning and growth, with the freedom to navigate your career path.

You will collaborate with a talented group that values diversity and embraces challenges. We acknowledge our achievements, learn from our experiences, and support each other in becoming our best selves. Together, we are making insurance matter.

How we work:

We believe that teams thrive when they have the time to collaborate and the space to execute their tasks effectively. We refer to this as Zego Hybrid.

Our hybrid working model is distinctive. We do not impose fixed office days; instead, we promote a flexible approach that empowers every Zegon to perform at their best. We encourage spending at least one day a week in our central office, allowing you to choose the day that suits you and your team best. We cover expenses for all company-wide events and provide a separate hybrid contribution to assist with other travel costs. This balance of collaborative face time and flexible home-working is designed to help us achieve a healthy work-life balance.

Benefits:

We offer competitive rewards for our employees. By joining us, you will receive a market-competitive salary, private medical insurance, company share options, generous holiday allowances, and a range of wellbeing benefits. And that's just the beginning.

We are an equal-opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

#LI-Hybrid

#LI-IL1

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