Customer Service Claims Specialist

4 weeks ago

Halifax, Calderdale, United Kingdom Zego Full time

(flexible working arrangements available)

At Zego, we recognize that conventional motor insurance can hinder responsible drivers. It often proves to be overly complex, costly, and fails to consider driving behavior.

Since our inception in 2016, we have been dedicated to transforming this landscape. Our goal at Zego is to provide the most affordable insurance options for conscientious drivers.

Our clientele ranges from delivery drivers and gig economy workers to everyday motorists, and they are the core of our mission — they inspire everything we do.

Having sold millions of policies and secured substantial funding, we are just beginning our journey.

Team Overview

At Zego, we are innovating our Customer Claims approach; we prioritize listening, learning, and valuing our customers. Our commitment lies in delivering an outstanding customer experience through impactful interactions that enhance their journey. We seek individuals who excel in customer-facing roles, capable of problem-solving, taking ownership of delivering excellent customer outcomes, and taking pride in their contributions. This is a newly established team, providing a unique opportunity to influence the future of our claims service.

We are in search of a motivated and enthusiastic First Notification of Loss (FNOL) Handler to join our team.

Role Purpose

As the initial point of contact for Zego customers, we are looking for individuals who are dedicated to providing exceptional customer service. You will adopt a first-contact resolution approach, taking responsibility for efficiently resolving customer claims. You will collaborate within a dynamic, high-performing team to ensure customer satisfaction throughout the claims process.

Key Responsibilities:

  • Work flexibly while initially attending the office for training and onboarding.
  • Become an integral member of our expanding Claims Team, contributing significantly to the company's goals.
  • Handle FNOL calls and claims for our motor insurance clients, responding promptly to inquiries.
  • Ensure high levels of customer satisfaction and deliver professional service.
  • Direct customers to the most suitable service providers.
  • Maintain a positive, empathetic, and professional demeanor towards customers, fostering trust-based relationships.
  • Respond swiftly to customer inquiries.
  • Develop a thorough understanding of our products to effectively address customer questions.
  • Input customer data into our internal systems.
  • Assist with administrative tasks related to office and claims operations.

Required Qualifications:

  • Demonstrated experience in a customer service role.
  • Attention to detail and a talent for building rapport.
  • Ability to multitask, prioritize, and manage time effectively.
  • Willingness to work varied shifts, including weekends and evenings.

Working at Zego:

Zego boasts a diverse and inclusive workforce, united by innovative ideas and collaborative spirit. Our employees are the cornerstone of our success, and each individual plays a vital role in our journey. We seek individuals with expertise, enthusiasm, and a passion for change. There are ample opportunities for professional growth through ongoing training programs and mentorship from experienced colleagues. You will collaborate with a talented team that values diverse perspectives and strives for mutual understanding.

Our Work Culture

We believe that teams thrive when they have the opportunity to collaborate and the flexibility to accomplish their tasks. We refer to this as Zego Hybrid.

Our hybrid work model is distinctive. We do not enforce fixed office days; instead, we promote a flexible approach that empowers every Zegon to excel. We encourage spending at least two days a week in the office, allowing you to choose the days that best suit your schedule and team dynamics. We cover expenses for company-wide events and provide additional support for travel costs.

This approach strikes a balance between collaborative in-person time and flexible remote work, fostering a healthy work-life equilibrium.

We are an equal opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

#LI-Hybrid

#LI-AH1

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