Policy Fraud Team Leader

4 days ago

Halifax, Calderdale, United Kingdom Zego Full time
About Zego

Zego is a leading provider of motor insurance solutions, dedicated to offering the lowest priced insurance for good drivers. With a strong focus on innovation and customer satisfaction, we strive to revolutionize the traditional motor insurance industry.

Role Overview

As the Policy Validations Fraud Team Leader at Zego, you will be responsible for overseeing a team of fraud investigators, ensuring that fraud cases are handled proactively while maintaining a laser focus on quality and excellence. This role requires strong leadership skills, a deep understanding of motor insurance and fraud, and the ability to work collaboratively across various departments.

Key Responsibilities
  • Team Leadership & Management:
    • You will lead, manage, and develop a team of policy validation executives, fostering a culture of excellence and continuous improvement.
    • You will set clear performance expectations, conduct regular reviews, and provide ongoing coaching and support to team members.
    • You will ensure the team operates efficiently, with well-defined roles, responsibilities, and objectives.
    • You will undertake regular 121 review sessions with your team members, ensuring development plans and priorities are in place to ensure continuous improvement through self-learning and growth.
    • You will own the strategy and team capacity planning, ensuring the right people are in the right place and the right volumes are coming through to the team.
  • Fraud Detection, Investigation:
    • You will oversee the detection, investigation, and resolution of potential fraud cases within the policy process.
    • You will ensure that all policies flagged for fraud are thoroughly investigated, with appropriate actions taken to mitigate risk.
  • Operational Management:
    • You will manage the daily operations of the policy validation fraud team, including case assignment, workload distribution, and process optimization.
    • You will develop and implement best practices for fraud detection, ensuring operational efficiency and effectiveness.
    • You will monitor key performance indicators (KPIs) to track team performance and identify areas for improvement.
  • Collaboration & Communication:
    • You will work closely with other departments, including claims teams, organized policy fraud teams, underwriting, legal, compliance, and customer service, to ensure a coordinated approach to fraud prevention.
    • You will liaise with external stakeholders, such as panel solicitors, law enforcement, industry bodies, and fraud prevention networks, to enhance fraud detection capabilities.
    • You will communicate findings and insights from fraud investigations to senior management and other relevant stakeholders.
  • Training & Development:
    • You will identify training needs within the team and provide appropriate development opportunities to enhance skills and knowledge.
    • You will complete regular quality audits on policy investigators.
    • You will stay up-to-date with the latest trends and techniques in fraud detection and prevention, and ensure the team is informed of relevant updates.
Requirements
  • You will have previous demonstrable experience within motor insurance.
  • Fraud experience is an advantage, but it is not essential if you can demonstrate a strong operational background.
  • You will have great previous experience in coaching and mentoring.
  • You will have great communication and organizational skills.
  • You will have strong analytical skills.
  • You will be someone who has a continuous improvement mindset.

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