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Fraud Investigation Team Supervisor

2 months ago

Halifax, Calderdale, United Kingdom Zego Full time

About Zego

At Zego, we recognize that conventional motor insurance can hinder responsible drivers. It often presents complexities, high costs, and fails to reflect actual driving behavior.

Since our inception in 2016, we have been dedicated to transforming this landscape. Our goal at Zego is to provide the most affordable insurance options for responsible drivers.

Our clientele ranges from van operators and gig economy workers to everyday motorists, and they are the core of our mission.

Having issued millions of policies and secured over $200 million in funding, we are just beginning our journey.

Role Overview:

As the Claims Fraud Operations Manager at Zego, you will lead a team of fraud investigators focused on identifying, probing, and combating fraudulent claims. Your main responsibility will be to manage the daily functions of the team, ensuring that fraud cases are addressed proactively while maintaining a strong emphasis on quality and excellence, all while applying a practical and business-oriented perspective. This position demands exceptional leadership abilities, a comprehensive understanding of motor insurance and fraud, and the capacity to collaborate effectively across various departments.

Key Responsibilities:
  • Team Leadership & Management:
    • Guide, manage, and cultivate a team of claims fraud investigators, promoting a culture of excellence and ongoing enhancement.
    • Establish clear performance benchmarks, conduct regular evaluations, and provide continuous coaching and support to team members.
    • Ensure the team operates effectively, with clearly defined roles, responsibilities, and objectives.
    • Conduct regular one-on-one review sessions with team members as agreed with your supervisor, ensuring development plans and priorities are established for continuous improvement through self-learning, including growth and goal setting.
  • Fraud Detection & Investigation:
    • Supervise the identification, investigation, and resolution of potential fraud cases within the claims process.
    • Guarantee that all claims flagged for fraud are meticulously investigated, with suitable actions taken to mitigate risks.
    • Review and endorse fraud investigation reports, ensuring precision and adherence to company standards.
  • Operational Management:
    • Oversee the daily operations of the claims fraud team, including case assignments, workload distribution, and process optimization.
    • Develop and implement best practices for fraud detection and claims management, ensuring operational efficiency and effectiveness.
    • Monitor key performance indicators (KPIs) to assess team performance and identify improvement opportunities.
  • Collaboration & Communication:
    • Collaborate closely with other departments, including Claims, Underwriting, Legal, Compliance, and Customer Service, to ensure a unified approach to fraud prevention.
    • Engage with external stakeholders, such as panel solicitors, law enforcement, industry organizations, and fraud prevention networks, to enhance fraud detection capabilities.
    • Communicate findings and insights from fraud investigations to senior management and other relevant stakeholders.
  • Training & Development:
    • Identify training requirements within the team and provide suitable development opportunities to enhance skills and knowledge.
    • Conduct regular quality audits on claims investigators.
    • Stay informed about the latest trends and techniques in fraud detection and prevention, ensuring the team is updated on relevant developments.

What you'll need to be successful

  • Experience in motor insurance claims; while fraud experience is beneficial, it is not mandatory if the candidate can demonstrate a robust operational background.
  • Experience in coaching and mentoring.
  • Strong communication and organizational skills.
  • A mindset focused on continuous improvement.

What's it like to work at Zego?

Working at Zego is a pivotal career move. Individuals here reach their full potential and achieve remarkable outcomes.

We are spread across the UK and Europe, united by our commitment to excellence. We take pride in our company and culture—a welcoming and inclusive environment where we support one another and celebrate our successes daily.

Together, we are raising the standards, delivering outstanding work that makes a significant impact. Our people are the most crucial part of our narrative, and everyone contributes. There is ample opportunity for learning and growth, with the freedom to direct your career path.

You will collaborate with a talented group that values diversity and embraces challenges. We acknowledge our achievements, learn from our experiences, and assist each other in becoming our best selves. Together, we are making insurance meaningful.

How we work

We believe that teams thrive when they have time to collaborate and the space to accomplish their tasks. We refer to this as Zego Hybrid.

Our hybrid working model is distinctive. We do not impose fixed office days; instead, we promote a flexible approach that empowers every Zegon to excel. We request that you spend at least one day a week in our central office. You have the flexibility to choose the day that suits you and your team best. We cover costs for all company-wide events and provide a separate hybrid contribution to assist with other travel expenses. We believe this is an effective blend of collaborative in-person interaction and flexible remote work, allowing us to maintain a healthy work-life balance.

Benefits

We offer competitive compensation. By joining us, you will receive a market-competitive salary, private medical insurance, company share options, generous vacation time, and a variety of wellness benefits. And that’s just the beginning.

We are an equal-opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

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