Policy Fraud Team Leader

1 month ago

Halifax, Calderdale, United Kingdom Zego Full time
About Zego

Zego is a pioneering motor insurance company that's changing the way people think about insurance. We're on a mission to provide the lowest priced insurance for good drivers, and we're looking for talented individuals to join our team.

Role Overview

As the Policy Validations Fraud Team Leader at Zego, you'll be responsible for overseeing a team of fraud investigators. Your primary focus will be on managing the day-to-day operations of the team, ensuring that fraud cases are handled proactively while maintaining a laser-like focus on quality and excellence. You'll need to apply a commercial and pragmatic approach to your work, leveraging your strong leadership skills and deep understanding of motor insurance and fraud.

Key Responsibilities
  • Lead, manage, and develop a team of policy validation executives, fostering a culture of excellence and continuous improvement.
  • Set clear performance expectations, conduct regular reviews, and provide ongoing coaching and support to team members.
  • Ensure the team operates efficiently, with well-defined roles, responsibilities, and objectives.
  • Undertake regular 121 review sessions with team members, ensuring development plans and priorities are in place to drive continuous improvement through self-learning and growth.
  • Own the strategy and team capacity planning, ensuring the right people are in the right place and the right volumes are coming through to the team.
Fraud Detection and Investigation
  • Oversee the detection, investigation, and resolution of potential fraud cases within the policy process.
  • Ensure that all policies flagged for fraud are thoroughly investigated, with appropriate actions taken to mitigate risk.
Operational Management
  • Manage the daily operations of the policy validation fraud team, including case assignment, workload distribution, and process optimization.
  • Develop and implement best practices for fraud detection, ensuring operational efficiency and effectiveness.
  • Monitor key performance indicators (KPIs) to track team performance and identify areas for improvement.
Collaboration and Communication
  • Work closely with other departments, including Claims teams, Organized Policy Fraud Team, Underwriting, Legal, Compliance, and Customer Service, to ensure a coordinated approach to fraud prevention.
  • Liaise with external stakeholders, such as panel solicitors, law enforcement, industry bodies, and fraud prevention networks, to enhance fraud detection capabilities.
  • Communicate findings and insights from fraud investigations to senior management and other relevant stakeholders.
Training and Development
  • Identify training needs within the team and provide appropriate development opportunities to enhance skills and knowledge.
  • Complete regular quality audits on policy investigators.
  • Stay up-to-date with the latest trends and techniques in fraud detection and prevention, ensuring the team is informed of relevant updates.
Requirements
  • Previous demonstrable experience within motor insurance.
  • Fraud experience is an advantage, but not essential if you can demonstrate a strong operational background.
  • Great communication and organizational skills.
  • Strong analytical skills.
  • A continuous improvement mindset.
How We Work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid. Our hybrid way of working is unique, empowering every Zegon to perform at their best. We ask you to spend at least one day a week in our Halifax office, with flexibility to choose the day that works best for you and your team.

Benefits

We reward our people well. Join us and you'll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that's just for starters.

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