Dynamic Team Lead for Homeownership Services

7 days ago

London, Greater London, United Kingdom Southwark Council Full time
About the Role

We are seeking a highly skilled and experienced Senior Repairs and Contracts Manager to join our Homeownership Services team at Southwark Council. As a key member of our team, you will be responsible for leading a small but dedicated team of repairs and contracts officers, working closely with the Homeownership Manager to elevate our service delivery to new heights.

Key Responsibilities
  • Lead with Precision: Manage and support the repairs and contracts officers, ensuring good governance, utilising your exceptional organisational and time management skills to prioritise tasks and allocate resources effectively.
  • Communicate with Clarity: Clearly articulate requirements, providing timely status updates, and address any challenges with confidence to achieve set targets and to ensure service provision is properly controlled and monitored.
  • Inspire Your Team: Leverage strong leadership abilities to inspire and motivate your team, fostering a collaborative environment where everyone performs at their best.
  • Design for Success: Support the homeownership manager to achieve continuous improvement by reviewing the policies, procedures, and processes.
  • Multi-Tasking Maestro: Take ownership of managing your own portfolio and individual targets whilst supporting the team with Home Ownership projects.
Requirements
  • Inclusive Mindset: You're committed to fostering equal opportunities and anti-discriminatory practices, both within the workplace and to our diverse community.
  • Leadership and Expertise: You bring proven experience in staff management and a comprehensive understanding of contract management within a repairs and maintenance environment. You're well-versed in PPM, database/systems management, and enhancing online access to services.
  • Informed Decision-Making: Ability to analyse information from customers and systems empowers you to make thoughtful, informed decisions that benefit both our team and our customers.
  • Prioritisation and Focus: You excel at prioritising tasks, meeting deadlines, and managing conflicting priorities, ensuring that you deliver on your commitments.
  • Target-Driven: Working to set standards and targets motivates you to achieve outstanding results, consistently raising the bar.
  • Clear Communicator: Your excellent communication skills enable you to convey project requirements, provide updates, and address issues clearly and effectively.
  • Time Management: With your strong time management skills, you balance multiple responsibilities with ease, ensuring no detail is overlooked.
  • Proactive and Customer-Focused: You thrive when working on your own initiative, remaining self-motivated and committed to delivering exceptional service to our customers. Your focus on continuous improvement drives positive change.
  • Travel: This role requires the flexibility of travelling across various sites across the Borough.

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