Customer Service Team Lead

6 days ago

London, Greater London, United Kingdom Transport For London Full time

About the Role

We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Transport For London. As a Visitor Centre Manager, you will be responsible for leading a team of customer service representatives and providing exceptional service to our visitors.

Key Responsibilities

  • Lead a team of customer service representatives to provide exceptional service to our visitors
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Work closely with other departments to ensure seamless customer experience
  • Coach and develop team members to achieve their full potential
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements

  • Proven experience in customer service leadership
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Strong coaching and development skills
  • Knowledge of customer service principles and practices

What We Offer

  • Opportunity to work with a leading transportation organization
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

How to Apply

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your CV and a cover letter, to be considered for this exciting opportunity.

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